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Old 02-16-2009, 02:03 PM   #1
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Default Unanswered: EVERYTHING in my Asian (Ichiban) Theme room disappeared :(

Has this happened to anyone else? I don't know when it happened, as I made the room when the second half of the theme came to the Wshop, and hadn't visited it since. For Valentines, I gave my son the Brown Cow, and this was going to be his room, so I walked him over there, and it's an empty gray room... floors, walls, furniture, EVERYTHING gone! And none of it is back in my dock, or in any other rooms. I walked through the whole house, and there's no sign of it. Has this happened to anyone else? I've tried logging out and in, multiple times, as well as waiting overnight for the reset (I discovered the problem yesterday). It's all totally gone
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Old 02-16-2009, 02:05 PM   #2
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Default Re: EVERYTHING in my Asian (Ichiban) Theme room disappeared :(

I'm so sorry it happened, Anjii!

Try calling the Customer Support. kellyshrvr had her problem solved by calling them.
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Old 02-16-2009, 02:05 PM   #3
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Default Re: EVERYTHING in my Asian (Ichiban) Theme room disappeared :(

Sorry to hear! COntact customer service.
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Old 02-16-2009, 02:05 PM   #4
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Default Re: EVERYTHING in my Asian (Ichiban) Theme room disappeared :(

Try clearing your cache, then logging in again. This is a glitch. Usually it fixes itself after logging out, but clear your cache and see if that helps. If not, you may have to call Ganz.
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Old 02-16-2009, 02:06 PM   #5
 
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Default Re: EVERYTHING in my Asian (Ichiban) Theme room disappeared :(

Hiya Anjii,
I have also experienced this problem and I think a key fact is the wallpaper and flooring has gone back to grey. If it was someone in your account then the walls and flooring would not and could not be removed. -- Best I can advise you to do is to wait it out (it took 28 hours or so for mine to come back) or phone up Ganz and see if they can suggest anything.

From the looks of it, though. It is just a glitch that has been going around. . Clear your cache, reboot your browser/computer and Hopefully you will see yours fixed soon!
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Old 02-16-2009, 02:06 PM   #6
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Default Re: EVERYTHING in my Asian (Ichiban) Theme room disappeared :(

I do believe this has happened to some people. If you have tried logging in and out already, Try clearing your cache. Sometimes that works.
Also If clearing your cache and logging back in doesn't work call Ganz 1800-724-5902.

Last edited by LIL PIXIE; 02-16-2009 at 02:10 PM.. Reason: Adding
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Old 02-16-2009, 02:11 PM   #7
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Default Re: EVERYTHING in my Asian (Ichiban) Theme room disappeared :(

I think Clearing your cache is really an exercise in futility at this point. A few members have reported whole rooms missing and bare walls and floors. It is something that may be rectified later in the week with maintenance. I think there are a few things that are having trouble fully loading. I wouldn't worry too much. It should reappear after maintenance, if not by tomorrow.
It wouldn't be a 'you' problem, it would be a Ganz problem. Interface problems have nothing to do with the user.
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Old 02-16-2009, 02:27 PM   #8
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Default Re: EVERYTHING in my Asian (Ichiban) Theme room disappeared :(

Thanks everyone... I've tried everything, and it's still empty. I'll just wait for the update (hopefully Wednesday) like Dixiecup suggested, and if it's still not back, I'll call them.
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Old 02-16-2009, 05:05 PM   #9
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Default Re: EVERYTHING in my Asian (Ichiban) Theme room disappeared :(

I have not heard of even the walls and floors being gone. Sometimes right after I put something in a room, especially if it's a storeroom with lots of things in it, when I go back in the room everything but what I just put in there appears to be gone. But I log out and back and everything is there.

I hope you get your things back or that Ganz will help you.
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Old 02-16-2009, 05:11 PM   #10
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Default Re: EVERYTHING in my Asian (Ichiban) Theme room disappeared :(

i'm sorry to hear.this happened to me once too.try caing customer service.good luck
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