Webkinz Insider - Not affiliated with Ganz or Webkinz.

Welcome to WI!


Free Webkinz Codes

Ads  Remove Ads

Become an Insider Insider Subscriber and make these ads go away!
Go Back   Webkinz Insider Forum > WebkinzInsider.Com > Somebody Help!

Welcome to the Webkinz Insider Forum forums.

You are currently viewing our boards as a guest which gives limits your access to many of our other features. By joining our FREE community you will have access to post topics, communicate privately with other members (PM), removal of some (including the "in-text") ads, respond to polls, upload content and access many other special features, such as trading, and entering contests! Registration is fast, simple and absolutely free so please, join our community today!

If you have any problems with the registration process or your account login, please contact us.
Closed
 
LinkBack Thread Tools Display Modes
Old 12-02-2008, 09:43 PM   #11
Lavenderpkp77
Guest

Default Re: Everything missing from rooms, and most money gone! HELP!!

Man, people can be SO CRUEL!!!!!!!
Sponsored Links
Old 12-02-2008, 10:06 PM   #12
ow! I have
Webkinz :)
 
Nissa's Avatar
Nissa is a jewel in the roughNissa is a jewel in the rough

Default Re: Everything missing from rooms, and most money gone! HELP!!

I'm sorry to hear this happened to your son! It's hard to determine whether it's a glitch or someone really did hack. I would keep doing what you're doing, as I hate automated messages too. I hope everything works out for you and your son!
Nissa is offline Female
Old 12-02-2008, 10:08 PM   #13
Webkinz :)
 
tink my doxen's Avatar
tink my doxen is a jewel in the roughtink my doxen is a jewel in the rough

Default Re: Everything missing from rooms, and most money gone! HELP!!

I dont think ganz will do anything about it, sorry!
tink my doxen is offline Female
Old 12-02-2008, 10:08 PM   #14
bee wacky!
Gifted
 
beekay's Avatar
beekay is epic beyond epicnessbeekay is epic beyond epicnessbeekay is epic beyond epicness
beekay is epic beyond epicnessbeekay is epic beyond epicnessbeekay is epic beyond epicnessbeekay is epic beyond epicnessbeekay is epic beyond epicnessbeekay is epic beyond epicnessbeekay is epic beyond epicnessbeekay is epic beyond epicnessbeekay is epic beyond epicness

Default Re: Everything missing from rooms, and most money gone! HELP!!

View Post Originally Posted by peggidy
Hi,
I'm a mom and my son logged into Webkinz World this morning before school. He found that EVERYTHING (except for one book) was gone from his dock and rooms, and he hardly had any money left (something like 80 Kinzcash) when he'd had at least $30000 Kinzcash before. I think someone hacked him and sent all of his Webkinz World-ly possessions to others; I logged on for him today and found that he had a thank you from someone (I don't know who), thanking him for the gift "he" sent; the message had yesterday's date on it. To my knowledge, my son didn't send anyone a gift recently.

I tried to go onto the site to figure out how to contact Ganz to have someone look into this, but it's not terribly user friendly. Does anyone have any advice as to what I can do? My son is pretty upset that he has nothing left, and no money to buy anything new.

Thanks!
I'm really sorry for your son. I know what it would mean to me to lose everything. And I can only imagine how you feel trying to make this whole situation better for him.

I've heard about things like this happening to other people before but something just clicked in what passes for my mind. First of all, it is impossible to send more than three items to one account in one day. So if some "one" wanted to benefit from this horrible act, they would have had to be doing this for a long time and your son would have known about it. But, secondly, and the new thought for me, is that if things are sent out, the account to which it is sent must be on your son's friend's list. Is his friend's list long? Can you start snooping from there?

I'm glad that you changed your son's password. And I'm glad that you at least tried to contact Ganz. I hope mathmom2 will check in again with that rep's extension so that you can talk with a real person.

Good luck.

beekay

My First and My Favorite
beekay is offline Female
Old 12-02-2008, 10:09 PM   #15
ill PM
Gift Guru
 
SnoopysGirl's Avatar
SnoopysGirl is headed for the top!SnoopysGirl is headed for the top!SnoopysGirl is headed for the top!SnoopysGirl is headed for the top!SnoopysGirl is headed for the top!SnoopysGirl is headed for the top!SnoopysGirl is headed for the top!SnoopysGirl is headed for the top!SnoopysGirl is headed for the top!SnoopysGirl is headed for the top!SnoopysGirl is headed for the top!SnoopysGirl is headed for the top!

WI Subscriber
Donation Award 
Default Re: Everything missing from rooms, and most money gone! HELP!!

You have gotten great advice here! I just popped on to say I am so sorry to hear about this. I hope your son gets his things back soon.
SnoopysGirl is offline Female
Old 12-02-2008, 10:16 PM   #16
Webkinz :)
 
bromsisa's Avatar
bromsisa is a name known to allbromsisa is a name known to allbromsisa is a name known to all

Default Re: Everything missing from rooms, and most money gone! HELP!!

View Post Originally Posted by peggidy
I tried again and got to the same help desk voicemail prompt. Whenever I pressed 0, I got a prompt saying it was transferring me and then it went back to the same help desk voicemail prompt. I did this about 6-7 times and it did the same thing each time.

Well, hopefully I'll hear something and if I don't, I guess I'll just keep bugging them. The squeaky wheel gets the grease, so I'll just have to be very squeaky! And even though the gift receipt mail was suspect, I still wonder if his account wasn't maybe the victim of a glitch. Like someone said, it would take an awfully long time to not only spend nearly all of his money, but also send all but one of those possessions to other users.
All a person would have done to spend the money is buy pools and send them....And if your son didn't send a gift to that friend. And that friend isn't someone youor he knows in real life.. Than it was probably was a hacker...and GANZ can trace all the Kinzpost and the phone information. I found this out from another woman and her daughter are going through this too. And this is the information she has recieved from Ganz, on the Telephone...so keep pesting them until you have real person. But this is all I know of so far. I am so sorry this has happened. Everyone at WI is great with helping and being supportive. So keep us posted. And if I find out anything more I will post again.


One more thing do not let them basically bully you by saying that you are not being truthful and that in there computer's your son really only had x,y, and,z.......Be very firm and don't back down and don't accept no as an answer for requesting/demanding an investigation.

I have been hearing that they can be rather rude to a person in your shoes

Last edited by bromsisa; 12-02-2008 at 10:22 PM..
bromsisa is offline Female
Old 12-02-2008, 10:25 PM   #17
HomieWHONKâ„¢ the
Gift Guru
 
Dogluver620's Avatar
Dogluver620 has lots of talentDogluver620 has lots of talentDogluver620 has lots of talentDogluver620 has lots of talentDogluver620 has lots of talentDogluver620 has lots of talentDogluver620 has lots of talentDogluver620 has lots of talentDogluver620 has lots of talentDogluver620 has lots of talentDogluver620 has lots of talentDogluver620 has lots of talentDogluver620 has lots of talentDogluver620 has lots of talent

Default Re: Everything missing from rooms, and most money gone! HELP!!

Did the thank you note say who it was from? That might help...

---------- Dogluver620 added 0 Minutes and 48 Seconds later ----------

Oh never mind sorry it says on the first post you don't know who. I'm guessing that maybe someone guessed the PW... was it very guessable?

Last edited by Dogluver620; 12-02-2008 at 10:25 PM.. Reason: Automerged Doublepost
Dogluver620 is offline Female
Old 12-02-2008, 10:28 PM   #18
ebkinz Addict!
Gift Guru
 
kayembee's Avatar
kayembee is a genius through and through
kayembee is a genius through and throughkayembee is a genius through and throughkayembee is a genius through and throughkayembee is a genius through and throughkayembee is a genius through and throughkayembee is a genius through and throughkayembee is a genius through and throughkayembee is a genius through and throughkayembee is a genius through and throughkayembee is a genius through and throughkayembee is a genius through and throughkayembee is a genius through and throughkayembee is a genius through and throughkayembee is a genius through and through

Donation Award 
Default Re: Everything missing from rooms, and most money gone! HELP!!

If it's any consolation, you will get a return phone call - but it's not always done in a timely manner. If you haven't already done so, make sure to fill out the form in the Customer Service section in WW as someone else mentioned. Used the "Doesn't fit into any other catergory option". Sometimes when you receive the return email they will give you a phone number with an extension to call. I would suggest you try all methods of contact to ensure someone will be able to help you soon.

Good luck, and keep us posted!
kayembee is offline Female
Old 12-02-2008, 10:36 PM   #19
ill work for webkinz
Gift Guru
 
CindyMommy's Avatar
CindyMommy is a golden guideCindyMommy is a golden guideCindyMommy is a golden guideCindyMommy is a golden guideCindyMommy is a golden guideCindyMommy is a golden guideCindyMommy is a golden guideCindyMommy is a golden guideCindyMommy is a golden guideCindyMommy is a golden guideCindyMommy is a golden guideCindyMommy is a golden guideCindyMommy is a golden guide

Default Re: Everything missing from rooms, and most money gone! HELP!!

I'm really sorry to hear about this - does your son have access to kinzchat plus? If he does, you might want to think about turning that access off for now.

Hope you get this resolved!
CindyMommy is offline Female
Old 12-02-2008, 10:49 PM   #20
Webkinz :)
 
bromsisa's Avatar
bromsisa is a name known to allbromsisa is a name known to allbromsisa is a name known to all

Default Re: Everything missing from rooms, and most money gone! HELP!!

View Post Originally Posted by CindyMommy
I'm really sorry to hear about this - does your son have access to kinzchat plus? If he does, you might want to think about turning that access off for now.

Hope you get this resolved!
Is something happening in kinzchatplus...I mean are the people that are being hacked referring to kinzchatplus in a manner that is making you point it out as a source of concern? Or are you asking because he could have given out his password?
bromsisa is offline Female
Closed

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are On



All times are GMT -5. The time now is 03:41 AM.



Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2016, vBulletin Solutions, Inc.
SEO by vBSEO ©2011, Crawlability, Inc.
Copyright © 2007-2013 Kopi Enterprises, LLC
WebkinzInsider.Com is not an official site of, sponsored by, nor affiliated with Ganz, Inc, Webkinz, Lil'Kinz, or Kinzville Newz and all character names, logos, and images are trademarks owned by Ganz, Inc.
no new posts