Webkinz Insider - Not affiliated with Ganz or Webkinz.

Welcome to WI!


Free Webkinz Codes

Ads  Remove Ads

Become an Insider Insider Subscriber and make these ads go away!
Go Back   Webkinz Insider Forum > WebkinzInsider.Com > Somebody Help!

Welcome to the Webkinz Insider Forum forums.

You are currently viewing our boards as a guest which gives limits your access to many of our other features. By joining our FREE community you will have access to post topics, communicate privately with other members (PM), removal of some (including the "in-text") ads, respond to polls, upload content and access many other special features, such as trading, and entering contests! Registration is fast, simple and absolutely free so please, join our community today!

If you have any problems with the registration process or your account login, please contact us.
Closed
 
LinkBack Thread Tools Display Modes
Old 12-02-2008, 03:19 PM   #1
Lil Kinz
peggidy is an unknown quantity at this point

Default Unanswered: Everything missing from rooms, and most money gone! HELP!!

Hi,
I'm a mom and my son logged into Webkinz World this morning before school. He found that EVERYTHING (except for one book) was gone from his dock and rooms, and he hardly had any money left (something like 80 Kinzcash) when he'd had at least $30000 Kinzcash before. I think someone hacked him and sent all of his Webkinz World-ly possessions to others; I logged on for him today and found that he had a thank you from someone (I don't know who), thanking him for the gift "he" sent; the message had yesterday's date on it. To my knowledge, my son didn't send anyone a gift recently.

I tried to go onto the site to figure out how to contact Ganz to have someone look into this, but it's not terribly user friendly. Does anyone have any advice as to what I can do? My son is pretty upset that he has nothing left, and no money to buy anything new.

Thanks!
peggidy is offline Female
Sponsored Links
Old 12-02-2008, 03:22 PM   #2
ho's a lurkyloo?
Gift Guru
 
mathmom2's Avatar
mathmom2 is an unparalleled talent
mathmom2 is an unparalleled talentmathmom2 is an unparalleled talentmathmom2 is an unparalleled talentmathmom2 is an unparalleled talentmathmom2 is an unparalleled talentmathmom2 is an unparalleled talentmathmom2 is an unparalleled talentmathmom2 is an unparalleled talentmathmom2 is an unparalleled talentmathmom2 is an unparalleled talentmathmom2 is an unparalleled talent

Donation Level 2 
Default Re: Everything missing from rooms, and most money gone! HELP!!

Here you go:


Telephone: 1-866-WEBKINZ * 1-866-932-5469

Make sure you're spelling Webkinz with a "Z" and not an "S". If you use a "7" at the end instead of a "9" you'll get an odd phone message about directory assistance.
mathmom2 is offline Female
Old 12-02-2008, 03:22 PM   #3
Gift Guru
 
Lioness's Avatar
Lioness has rep to infinity and beyond!Lioness has rep to infinity and beyond!Lioness has rep to infinity and beyond!
Lioness has rep to infinity and beyond!Lioness has rep to infinity and beyond!Lioness has rep to infinity and beyond!Lioness has rep to infinity and beyond!Lioness has rep to infinity and beyond!Lioness has rep to infinity and beyond!Lioness has rep to infinity and beyond!Lioness has rep to infinity and beyond!

Default Re: Everything missing from rooms, and most money gone! HELP!!

Sorry this has happened. This may help.

Originally Posted by MissGnomie
Webkinz support email is no longer taking emails... they are requesting (or... telling) everyone to use the costumer service area on webkinz site.

when you do email them - you get the following back ;

This is an automatic response to let you know that Webkinz World has NOT received your information.

In order for us to properly address your issue, please go to www.webkinz.com and click on the 'Customer Service' link, located below the 'Log In' button.
Once you find your specific question, please fill out the corresponding form and send us your request.

Please Note: If you do not have a specific question you can fill out a form called, 'Our question does not appear above' located under the 'comments and suggestions' link on the Customer Service page.

Lioness is offline
Old 12-02-2008, 03:23 PM   #4
ho's a lurkyloo?
Gift Guru
 
mathmom2's Avatar
mathmom2 is an unparalleled talent
mathmom2 is an unparalleled talentmathmom2 is an unparalleled talentmathmom2 is an unparalleled talentmathmom2 is an unparalleled talentmathmom2 is an unparalleled talentmathmom2 is an unparalleled talentmathmom2 is an unparalleled talentmathmom2 is an unparalleled talentmathmom2 is an unparalleled talentmathmom2 is an unparalleled talentmathmom2 is an unparalleled talent

Donation Level 2 
Default Re: Everything missing from rooms, and most money gone! HELP!!

I would immediately change the PW to your son's account.
mathmom2 is offline Female
Old 12-02-2008, 03:23 PM   #5
OOO Ghostkinz!
Gifted
 
Dixiecup's Avatar
Dixiecup is epic beyond epicnessDixiecup is epic beyond epicnessDixiecup is epic beyond epicnessDixiecup is epic beyond epicnessDixiecup is epic beyond epicnessDixiecup is epic beyond epicness
Dixiecup is epic beyond epicnessDixiecup is epic beyond epicnessDixiecup is epic beyond epicnessDixiecup is epic beyond epicnessDixiecup is epic beyond epicnessDixiecup is epic beyond epicnessDixiecup is epic beyond epicnessDixiecup is epic beyond epicnessDixiecup is epic beyond epicnessDixiecup is epic beyond epicnessDixiecup is epic beyond epicnessDixiecup is epic beyond epicnessDixiecup is epic beyond epicnessDixiecup is epic beyond epicnessDixiecup is epic beyond epicness

Default Re: Everything missing from rooms, and most money gone! HELP!!

Hi, Peggidy, welcome to Webkinz Insider! That is quite a post for your first one. When was the last time your son was on his account. The person who did this (if it is a hacker) would have had to move a LOT of volume in a very short time. Check his phone. Are there people in his friends list that he doesn't know?
There have been reports of MAJOR missing items. Why not give Ganz a call and speak to a rep.
The number is 1-866-WEB-KINZ...keep hitting that 0 until you get a REAL person on the line, k? I hope this works out for you
Dixiecup is offline Female
Old 12-02-2008, 03:25 PM   #6
ho's a lurkyloo?
Gift Guru
 
mathmom2's Avatar
mathmom2 is an unparalleled talent
mathmom2 is an unparalleled talentmathmom2 is an unparalleled talentmathmom2 is an unparalleled talentmathmom2 is an unparalleled talentmathmom2 is an unparalleled talentmathmom2 is an unparalleled talentmathmom2 is an unparalleled talentmathmom2 is an unparalleled talentmathmom2 is an unparalleled talentmathmom2 is an unparalleled talentmathmom2 is an unparalleled talent

Donation Level 2 
Default Re: Everything missing from rooms, and most money gone! HELP!!

I would also ask your son if he gave his PW to any of his 'friends.' Unfortunately, there are kids out there who think doing this to another kid is funny.

Ganz might be able to see who the items went to. With the mail system, it would have taken a long to time to send to just one person. See if there are any unfamiliar names in the phone and make note of it.
mathmom2 is offline Female
Old 12-02-2008, 03:40 PM   #7
Lil Kinz
peggidy is an unknown quantity at this point

Default Re: Everything missing from rooms, and most money gone! HELP!!

Hi,
Thanks for all of the replies so quickly! I called the 866 number and I left a message for their help desk outlining the problem (which I got to after hitting zero once). Dixiecup, should I still attempt to talk to a live body even though I left the message? Does anyone know if they really get back you you if you leave a message on that line?

And yes, I DID change his password this morning--first thing I did after we saw what had happened. He had changed it to one that wasn't terribly great, so that was the first thing I thought of.
peggidy is offline Female
Old 12-02-2008, 03:41 PM   #8
????????????????????
Lil Kinz
 
??mysteryman??'s Avatar
??mysteryman?? is an unknown quantity at this point

Default Re: Everything missing from rooms, and most money gone! HELP!!

i hope i help by saying

CONTACT GANZ!!!

1-866-WEB-KINZ...keep hitting 0 until you get a REAL person

i hate recorded messages
??mysteryman?? is offline Female
Old 12-02-2008, 04:00 PM   #9
ho's a lurkyloo?
Gift Guru
 
mathmom2's Avatar
mathmom2 is an unparalleled talent
mathmom2 is an unparalleled talentmathmom2 is an unparalleled talentmathmom2 is an unparalleled talentmathmom2 is an unparalleled talentmathmom2 is an unparalleled talentmathmom2 is an unparalleled talentmathmom2 is an unparalleled talentmathmom2 is an unparalleled talentmathmom2 is an unparalleled talentmathmom2 is an unparalleled talentmathmom2 is an unparalleled talent

Donation Level 2 
Default Re: Everything missing from rooms, and most money gone! HELP!!

View Post Originally Posted by peggidy
Hi,
Thanks for all of the replies so quickly! I called the 866 number and I left a message for their help desk outlining the problem (which I got to after hitting zero once). Dixiecup, should I still attempt to talk to a live body even though I left the message? Does anyone know if they really get back you you if you leave a message on that line?

And yes, I DID change his password this morning--first thing I did after we saw what had happened. He had changed it to one that wasn't terribly great, so that was the first thing I thought of.
I would call again and maybe the operator will transfer you to a rep. I don't have my list handy or I'd give you a rep's extension.
mathmom2 is offline Female
Old 12-02-2008, 09:39 PM   #10
Lil Kinz
peggidy is an unknown quantity at this point

Default Re: Everything missing from rooms, and most money gone! HELP!!

I tried again and got to the same help desk voicemail prompt. Whenever I pressed 0, I got a prompt saying it was transferring me and then it went back to the same help desk voicemail prompt. I did this about 6-7 times and it did the same thing each time.

Well, hopefully I'll hear something and if I don't, I guess I'll just keep bugging them. The squeaky wheel gets the grease, so I'll just have to be very squeaky! And even though the gift receipt mail was suspect, I still wonder if his account wasn't maybe the victim of a glitch. Like someone said, it would take an awfully long time to not only spend nearly all of his money, but also send all but one of those possessions to other users.
peggidy is offline Female
Closed

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are On



All times are GMT -5. The time now is 01:38 PM.



Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2016, vBulletin Solutions, Inc.
SEO by vBSEO ©2011, Crawlability, Inc.
Copyright © 2007-2013 Kopi Enterprises, LLC
WebkinzInsider.Com is not an official site of, sponsored by, nor affiliated with Ganz, Inc, Webkinz, Lil'Kinz, or Kinzville Newz and all character names, logos, and images are trademarks owned by Ganz, Inc.
no new posts