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Old 07-13-2007, 10:14 AM   #1
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Angry Unanswered: Everything is gone! please help!

My 10 year old daughter has 10 Webkinz,and yesterday everything in her rooms was gone,we cannot see anything in the W shop,but our cash is there and ok,she can play games but cannot feed the pets,its terrible,she is heartbroken thinking her pets will die.

I read another post similar,i turned off the fire wall,and it did not help,cleared cookies,etc. nothing is working,i just don't know what it could be.I went to the neighbor's house,and everything is there on her computer,so its something here.

If anyone could help me i would so appreciate it,i have a little girl here who thinks her animals are going to die and its heartbreaking.

Thankyou,Chrissy
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Old 07-13-2007, 10:19 AM   #2
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Default Re: Everything is gone! please help!

tell her they are okay it takes alot of game plaing to make thos epets get hungry so they will be fine till this gets fixed you need to email ganz and tell them the situation it is probably something they need to fix
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Old 07-13-2007, 10:21 AM   #3
Charlie the Clysdale
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Default Re: Everything is gone! please help!

Hi,

It may just be a temporary glitch in your computer...until it can be fixed i'd try just use the neighbors computer...tell her that her pets cannot die...if their health and such does run low they will run away temporaly to look for food...they will be back but there will be a very low hunger and health and happiness bar...


i'd ask somebody she and you trust to take care of her pets until you get the glitch fixed...
also go to customer support and look for your problem in the options...


hope you get the glitch fixed...
Old 07-13-2007, 10:22 AM   #4
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Default Re: Everything is gone! please help!

Yes i have logged on and off non stop,no help,i have tried everything.There was a woman who said she had a tech support number,i'm praying she sees this.

This has been since yesterday morning.

Thankyou for your replies.
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Old 07-13-2007, 10:24 AM   #5
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Default Re: Everything is gone! please help!

Contact WebKinz support:

support@webkinz.com

Ganz can fix this. It has happened to one of my friends before too! And like the others said -- WEBKINZ cannot die, they will be fine. . .

Good luck!!

--arcadefire
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Old 07-13-2007, 10:26 AM   #6
Charlie the Clysdale
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Default Re: Everything is gone! please help!

I'm sure every thing will be okay...to calm your daughter down but her a new webkinz or something she likes...There should be a tech support number on the website....i'll check for you...
Old 07-13-2007, 10:29 AM   #7
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Default Re: Everything is gone! please help!

Have you run a spyware/virus scan on your computer? Are all the other websites appearing properly? Good luck, and assure your daughter her precious pets will be just fine.
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Old 07-13-2007, 10:31 AM   #8
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Default Re: Everything is gone! please help!

that really does stink

try logging in and than out

or maybe someone hacked your daughters acount
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Old 07-13-2007, 11:09 AM   #9
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Default Re: Everything is gone! please help!

You are all so kind thankyou <wiping tear> Thankyou!! yes i ran a virus scan,updates,you name it,i am all out of answers.I logged on and off,tried everything.

I know they won't die,and i told her they won't but she sees they are hungry and is so upset,this is just awful!

I too thought of hacking,but when i cannot see the W shop and all the cash is there i knew it was something else.

Thankyou, <sigh> Chrissy

any other ideas? anyone?
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Old 07-13-2007, 11:21 AM   #10
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Default Re: Everything is gone! please help!

I know you said you rebooted and cleared the cookies but did you clear your cache memory as well? If not clear it, shut down the computer, wait 5 minutes just to be sure and turn it back on. Sometimes this will help with odd glitches. If this does not work I am sure Ganz will have a solution. Good luck!
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