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Old 05-30-2008, 11:39 PM   #1
andy0323
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Question Unanswered: Everything Gone!!!!!

I have 2 accounts and both of them are missing everything! My docks are empty when they were both full of different items ( including many saved rare items and gold coins), plus my rooms are all EMPTY! I have one account with more 80 rooms to my house and every room only has the webkinz in it, everything else is gone. This is on both accounts, is anybody else missing everything? I already e mailed support about 4 times.
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Old 05-30-2008, 11:43 PM   #2
I can't beleive Im a
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Default Re: Everything Gone!!!!!

Try calling them and leave a message to call back. 1866WEBKINZ
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Old 05-30-2008, 11:44 PM   #3
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Default Re: Everything Gone!!!!!

when is the last time you played? Have you ever ever ever given anyone your password?
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Old 05-30-2008, 11:50 PM   #4
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Default Re: Everything Gone!!!!!

I just tried to call, I will try again and no, nobody has ever known my password to either account and they are both different. How could someone wipe out hundreds and hundreds of items in 2 accounts, I don't get it.

and I was just on both accounts yesterday morning, everything was fine

Last edited by andy0323; 05-30-2008 at 11:53 PM.. Reason: additional comment
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Old 05-30-2008, 11:55 PM   #5
call me ratty!
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rattyjol is not just visiting!rattyjol is not just visiting!rattyjol is not just visiting!rattyjol is not just visiting!rattyjol is not just visiting!rattyjol is not just visiting!rattyjol is not just visiting!rattyjol is not just visiting!rattyjol is not just visiting!rattyjol is not just visiting!rattyjol is not just visiting!

Default Re: Everything Gone!!!!!

that's weird! sorry, idk what u could do...
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Old 05-30-2008, 11:56 PM   #6
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Default Re: Everything Gone!!!!!

Wow, I hope you find your stuff. Sorry I'm not much help, but wow, that sounds like an amazing house, 80 rooms!
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Old 05-31-2008, 12:01 AM   #7
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Default Re: Everything Gone!!!!!

No even if someone had your password they would have a hard time wiping your account out in one night. I'd call support- I've lost a few items here and there but once I changed my password the next day it would stop. I really think people should change their password like once every couple of months for saftey.I hope it all works out for you.
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Old 05-31-2008, 12:02 AM   #8
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Default Re: Everything Gone!!!!!

My webbies ( I have over 100, that's why I have 2 accounts) don't even have their beds, every room is completely empty. I take it this isn't happening to anyone else, now I am worried
I work at a school and I send packages of stuff to other kids to help their accounts everyday, this is really upsetting if Ganz can't get all my stuff back.
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Old 05-31-2008, 12:08 AM   #9
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Default Re: Everything Gone!!!!!

Is your KC still there??
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Old 05-31-2008, 12:11 AM   #10
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luvwebbies is the cats pajamas!luvwebbies is the cats pajamas!luvwebbies is the cats pajamas!luvwebbies is the cats pajamas!luvwebbies is the cats pajamas!luvwebbies is the cats pajamas!

Default Re: Everything Gone!!!!!

View Post Originally Posted by andy0323
I have 2 accounts and both of them are missing everything! My docks are empty when they were both full of different items ( including many saved rare items and gold coins), plus my rooms are all EMPTY! I have one account with more 80 rooms to my house and every room only has the webkinz in it, everything else is gone. This is on both accounts, is anybody else missing everything? I already e mailed support about 4 times.
It's been awhile since you posted, so I'm wondering: Have you tried to log out of WW, then log back in?

Also, try clearing your cache (temporary files), then rebooting your computer, then logging back into WW.

I strongly suspect that by tomorrow morning, your house will be restored; you're not the first person this happened to.

Many months ago, a lot of WI members 'lost' all of their houses---they are not really lost--everything is still there, but some kind of tech glitch prevents us from seeing them. If that ends up to be what's happening on your account, then you will need a GANZ rep to help you.

But: They only take calls Monday through Friday, 9-5. (You need to be over 18 to talk to them directly, so if that doesn't apply to you, have a parent or grandparent call for you.)

I'm hoping everything works out okay for you, and that you're able to enjoy your Webkinz this weekend; I can imagine how scary it must be to find your entire house, and pets missing. I'm so sorry. Please let us know how it all turns out.
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