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Old 08-15-2010, 08:51 AM   #11
mirandaxoxo
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Default Re: Everything=Gone

i'm sorry to hear about that, but it doesn't seem like there's anything to do to recover your items. since you've already contacted GANZ, it didn't seem they had much to say. did your sister give her password or secret code to anyone? did someone sneak into her room and find her password written down or her secret code somewhere? then again, what jarrah said also sounded reasonable. someone could have picked up her password at a library or another public place.
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Old 08-15-2010, 01:59 PM   #12
marnabear
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Default Re: Everything=Gone

If the things are not back when she clears cache and logs on again, you should call Ganz and ask them to change her userid to make her account even safer. If you don't change the userid and someone else has her secret code, they can just get in again.
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Old 08-15-2010, 02:10 PM   #13
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Default Re: Everything=Gone

View Post Originally Posted by marnabear
If the things are not back when she clears cache and logs on again, you should call Ganz and ask them to change her userid to make her account even safer. If you don't change the userid and someone else has her secret code, they can just get in again.
Good idea actually. If Ganz lets you, see if they can change her username to something else. Sorry to hear this happened, hope everything works out! I used to have a friend and the same thing happened to her a long time ago. Also try what porschegl said and see if that helps!
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Old 08-15-2010, 03:04 PM   #14
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Default Re: Everything=Gone

it may be a glitch, or someone has a secret code. Try contacting ganz again and tell them what the problem was. I'm extremely sorry for your sister. I hope she can get everything back again.
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Old 08-15-2010, 03:06 PM   #15
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Default Re: Everything=Gone

Yes, call GANZ. I don't know why that would happen... I feel so sorry for you
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Old 08-15-2010, 03:06 PM   #16
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Default Re: Everything=Gone

That's awful!!! I'm sorryn It accually happened to my sister not to long ago, but after a week it "came back" I suspect it was some sort of glitch.
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Old 08-15-2010, 03:32 PM   #17
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Default Re: Everything=Gone

Wow.. I would cry if that happenned to me. I hope she gets here stuff back.
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