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Old 11-27-2007, 06:10 PM   #31
sam12346
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Default Re: Ever had kincash taken in the wshop & an item not appear due to webkinz world logging you out?

some thing simalar happend to me. i went to my tigers room with its converibal in the doc but when i went in his room it was already there!! i put the other car in the room and ww logged me out! i went back on and it was missing! i have one thin to say



minus its convertable=happy tiger
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Old 11-27-2007, 06:13 PM   #32
CoolBenz, vetteguy98
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Default Re: Ever had kincash taken in the wshop & an item not appear due to webkinz world logging you out?

GANZ's Phone Number: (866) WEB-KINZ
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Old 11-27-2007, 10:57 PM   #33
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Default Re: Ever had kincash taken in the wshop & an item not appear due to webkinz world logging you out?

Thanks! They have not helped me out yet, but hopefully they will get on the ball and correct problems soon.
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Old 11-27-2007, 11:06 PM   #34
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Default Re: Ever had kincash taken in the wshop & an item not appear due to webkinz world logging you out?

Yes...had it happen twice, both while using coupons. Won't buy more than one thing at a time when using coupons now.
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Old 11-28-2007, 11:24 AM   #35
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Default Re: Ever had kincash taken in the wshop & an item not appear due to webkinz world logging you out?

I've lost count of how many items I've lost due to WW logging me out. The last time it happened I lost my Googles PSI and I just lost it I was so mad. I emailed Ganz's CS, even though I'm pretty pessimistic about getting any response.
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Old 11-28-2007, 11:33 AM   #36
kateygma is now a
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Default Re: Ever had kincash taken in the wshop & an item not appear due to webkinz world logging you out?

This has happended to me everywhere on Webkinz, shopping, academy classes, spiinning the Wheel of Wow, mining at Arte's. I called and they said they know about the "hour glitch" and are working on it but what is lost is lost.
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Old 11-28-2007, 11:35 AM   #37
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Default Re: Ever had kincash taken in the wshop & an item not appear due to webkinz world logging you out?

yeah me to. it sold my medivel lamp and took my bubble blower took 2000 kinz cash away and my lil sis gained 2000 kinz cash some one got on my account spent all 4,000 of my kinz cash!
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Old 11-28-2007, 11:38 AM   #38
guitarcc3
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Default Re: Ever had kincash taken in the wshop & an item not appear due to webkinz world logging you out?

Yeah, for my WIZARD THEME. I lost 5500 KC that day.

---------- caroline added 2 Minutes and 34 Seconds later ----------

View Post Originally Posted by mstocky
It's frustrating that there is no helpdesk to contact about the issue, or phone number to call.
Yes there is. Call 1-800-724-5902 and ask for Webkinz Customer Service. Leave a message on the CS machine -- they got back to be in 4 minutes after I said on the machine that it was a "server issue." NEVER say that an item disappeared from your account... they will disregard your request since they think you were hacked, and will never call you back.

Last edited by caroline; 11-28-2007 at 11:38 AM.. Reason: Automerged Doublepost
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Old 11-28-2007, 11:56 AM   #39
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Default Re: Ever had kincash taken in the wshop & an item not appear due to webkinz world logging you out?

This has happened to me twice
Luckily it wasn't big items, it was only flooring & wall paper. Still we work hard to earn that kincash for it to be missing & nothing in return. Ganz is continuing to work on problems like these & others thankfully.
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Old 11-28-2007, 12:01 PM   #40
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Default Re: Ever had kincash taken in the wshop & an item not appear due to webkinz world logging you out?

I've had that happen quite a few times. It's terrible you work so hard to get the kinzcash and in a matter of seconds poof its gone.
Sorry for you.
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