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Old 11-22-2007, 07:29 AM   #21
pugluvr10
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Default Re: Ever had kincash taken in the wshop & an item not appear due to webkinz world logging you out?

It's happened to me like once nope never got it back.
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Old 11-26-2007, 10:27 PM   #22
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Default Re: Ever had kincash taken in the wshop & an item not appear due to webkinz world logging you out?

I'm sorry it happened to you, too. It's really annoying!!
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Old 11-27-2007, 05:17 AM   #23
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Default Re: Ever had kincash taken in the wshop & an item not appear due to webkinz world logging you out?

It's only happened to me when I used more than 1 coupon. I would have to log back on, than log off and on again to get the coupons and money back
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Old 11-27-2007, 05:23 AM   #24
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Default Re: Ever had kincash taken in the wshop & an item not appear due to webkinz world logging you out?

View Post Originally Posted by mstocky
I purchased a rock star bed in the W shop, hitting check out...and just THEN webkinz logged me out with the "waiting...." that appears at the bottom left, then the error message. I believe it was close to when the clock changes to a new hour; I get logged out frequently then. Anyway, when I logged back in, I had NO bed and the cash was gone. It was $1,050!! So I've completed the missing item form twice, and haven't heard boo and it's been more than 3 days. Is there a better way to reach Ganz? A phone number?

Has this happened to anyone else? I am going crazy. I shouldn't obsess...put I am so angry about it. The system is glitchy so often, and I work hours toward getting the kinzcash....it doesn't seem at all fair that we can't reach them. Would love to hear from you.

:seal:
You mentioned the hourly glitch problem. It really is a bad time to do anything in WW when it is approaching that time. Best to log off at a few minutes before the hour and wait till a few minutes after to try to avoid as many problems as we can.

I have filled out the on line form for a couple issues, last time it took about a week to get a response.
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Old 11-27-2007, 12:18 PM   #25
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Default Re: Ever had kincash taken in the wshop & an item not appear due to webkinz world logging you out?

i've actually lost kinz and coupons during a glitch..and didn't have the item in my dock!!
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Old 11-27-2007, 01:12 PM   #26
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Default Re: Ever had kincash taken in the wshop & an item not appear due to webkinz world logging you out?

It has happened to me too a few times. I never did anything just chalked it up to a glitch.
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Old 11-27-2007, 01:13 PM   #27
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Default Re: Ever had kincash taken in the wshop & an item not appear due to webkinz world logging you out?

no but it gave me my item and the kinzcash!!!
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Old 11-27-2007, 01:41 PM   #28
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Default Re: Ever had kincash taken in the wshop & an item not appear due to webkinz world logging you out?

Aww...I'm so sorry this happens!
I've never (knock-on-wood) had anything go
missing.
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Old 11-27-2007, 05:57 PM   #29
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Default Re: Ever had kincash taken in the wshop & an item not appear due to webkinz world logging you out?

Ganz won't give you the item or the kinzcash back. They won't answer you either. Usually if they do contact you they will recommend that you check your rooms and your dock. I'm sorry you didn't get your beds. 1,000 kinzcash is a lot. I'm so sorry.
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Old 11-27-2007, 06:02 PM   #30
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Cool Re: Ever had kincash taken in the wshop & an item not appear due to webkinz world logging you out?

thats happened to me
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