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Old 07-07-2012, 06:13 PM   #1
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Default Unanswered: eStore points on free account

Okay so I made a free webkinz account and added eStore points to it, but then when I tried to adopt a pet it said I had insufficient funds. But I have exactly the right amount of points. Anyone know what could be the problem? Is it because I have a free webkinz account and I'm not a full member?
Thanks in advance
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Old 07-07-2012, 06:20 PM   #2
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Default Re: eStore points on free account

I don't think it would be because it's a free account.. Are you sure you weren't looking at the deluxe price? If not, I'm not sure what could be up. Maybe try contacting ganz? I've heard other reports of the e-store not working correctly, so it may just be glitching. Good luck getting your new pet!
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Old 07-07-2012, 06:36 PM   #3
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Default Re: eStore points on free account

View Post Originally Posted by Fuzythekoala
I don't think it would be because it's a free account.. Are you sure you weren't looking at the deluxe price? If not, I'm not sure what could be up. Maybe try contacting ganz? I've heard other reports of the e-store not working correctly, so it may just be glitching. Good luck getting your new pet!
Yes, I am positive. I might call them if it's the same by tomorrow.
Thank you for your help (:
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Old 07-07-2012, 06:58 PM   #4
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Default Re: eStore points on free account

View Post Originally Posted by l3lueberry
Yes, I am positive. I might call them if it's the same by tomorrow.
Thank you for your help (:
Remember you need to be 18 years or older, if you are not, you can have your parent or guardian call for you.

Good luck!
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Old 07-08-2012, 08:53 AM   #5
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Default Re: eStore points on free account

Last time I checked, I'm pretty sure you have to have a full account. You can, though, pay $5 for a lil' kinz and you have yourself a full account!
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Old 07-08-2012, 08:54 AM   #6
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Default Re: eStore points on free account

How did you get a free account? Whenever I go to get one, it says I need a code
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Old 07-08-2012, 09:00 AM   #7
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Default Re: eStore points on free account

View Post Originally Posted by jslam99
How did you get a free account? Whenever I go to get one, it says I need a code
Some browsers don't support the option. Try Google Chrome. It worked for me.
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Old 07-09-2012, 09:56 AM   #8
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Default Re: eStore points on free account

I am assuming you must be a full member to purchase anything in the estore......call ganz if the problem isnt fixed....also are you trying to purchase it while in Webkinz World or at the actual site? This could also be part of the problem....
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