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Old 05-15-2019, 02:46 PM   #1
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Default Unanswered: eStore login probs

Has anyone come across this problem before;

We have noticed you have not used this account for quite a while. Please contact our Customer Service department to reactivate your account or please create a new eStore account if you wish

I just opened it on the 8th of May. have made a delux and points purchase since. logged in this morning and then got kicked out when I tried to add the delux gift.

thanks for any help
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Old 05-15-2019, 10:25 PM   #2
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Default Re: eStore login probs

I found this on their website:

If you are experiencing additional issues not addressed in the Ganz eStore FAQ’s below, please call the Ganz eStore Support desk at 1-888-818-8770 between the hours of 9am and 5pm Eastern Standard Time, Monday through Friday.


http://support.ganzworld.com/ganz-estore-cs/
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Old 05-16-2019, 10:28 AM   #3
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Default Re: eStore login probs

Thanks Dixie!
I did call prior to posting, it went voice mail. I panicked a bit about not getting the delux gift.
I even Facebooked Betty and Sally. Surprisingly customer service resolved it thru email.
Thanks for your help.
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Old 05-16-2019, 07:39 PM   #4
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Default Re: eStore login probs

I had this happen once and it was so frustrating. I had quite a few points on that account, too. They did fix it for me but why does it keep happening to people? I think they need to work on finding the cause of this and fix it.
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Old 05-16-2019, 08:41 PM   #5
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Default Re: eStore login probs

Happened to me a while back on one of my accounts that I had lots of points on and had just made purchases on the day before. I e-mailed them & they fixed it right away.
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