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Old 07-12-2009, 09:35 AM   #1
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Default Unanswered: Estore clothes missing!

I was looking for my queen outfit I got from the estore and it is gone. No one knows my password to get on my account and I did not sell it.
Anyone else missing estore stuff from you webkinz accounts?
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Old 07-12-2009, 09:46 AM   #2
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Default Re: Estore clothes missing!

Was your pet wearing it? If so, check all the outfit options. If not, call ganz. Change your password (just to be safe. people can hack accounts even if you don't know it). If it was hacked, ganz could see who did it (who you sent it to.) Also, check your phone for unknown friends. Send items (almonds) to them. If you can't send it to them, then they hacked you.

the clothes option looks like
Click the image to open in full size.
check all your storage components, you never know

Last edited by pokemon2; 07-12-2009 at 10:00 AM..
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Old 07-12-2009, 09:49 AM   #3
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Default Re: Estore clothes missing!

Like pokemon2 said, one of your pets could have been wearing it.
It could also be stored away in a drawer or something. If you have checked
everywhere and they are still gone, I would try clearing your cache and restarting
your internet browser and checking again. If they are STILL gone, I would
try contacting Ganz. I'm sure they will be able to help get your clothes back.

- Midnights Bliss
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Old 07-12-2009, 10:43 AM   #4
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Default Re: Estore clothes missing!

No one could have taken it because e-store items are not kinzpostable so it must be there somewhere. If you put it on a pet, check the way Pokemon2 suggested and if you can't find it call Ganz tomorrow.
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Old 07-12-2009, 10:51 AM   #5
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Default Re: Estore clothes missing!

This has been happening to my friend. Besides E store items CANNOT be taken out of your account. They can't be traded or sold so you are also part of this glitch.

My friend has had clothes stripped off their pet several times.
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Old 07-12-2009, 11:52 AM   #6
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Default Re: Estore clothes missing!

If i were you, i would go and check every pet on your account and the Dress YOur Pet sections categories, it might be in there

I hope you find it soon!
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Old 07-12-2009, 12:44 PM   #7
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Default Re: Estore clothes missing!

I would clear your cache and restart your computer.
If you still can not find your Queens outfit I would call Ganz.
I have heard of others missing their e_store items but it has not happened to me.
No one could have taken it as it cannot be kinz posted.
Hope you find your outfit or Ganz replaces it for you.
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Old 07-12-2009, 07:46 PM   #8
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Default Re: Estore clothes missing!

Ladycop, Ladycop, Ladycop, let's talk!

First of all I'll post a link to my novel noting all the hassle I've been having with my missing eStore outfits! (Queen and Prince) RARE CLOTHES OWNERS: PLEASE READ!!! UPDATE!! My outfits have vanished, Ganz says too bad!!***UPDATE!!! ***

Big sigh....what can I say, it's happened to me too, and it's rediculous! (I'm Adrkmfdm's friend who keeps losing their close, as they referred to above) I'm afraid that clearing your cache, turning your computer off, everything you can think of doesn't work, at least it hasn't for me. My outfits aren't on the pets, and they aren't in any closet. I've talked to Ganz reps 3 times already, and I've had the eStore outfits returned to me on Friday, and they were missing by Friday evening. (However the queen crown did show up that evening...and now my golden tux hat reappeared today.) I'm an adult, and I know that my password has not been compromised, and also the eStore outfits can't go missing. (I think I must have chronic memory loss where I can't remember what I did with the outfits! lol!)

Anyway, my best advice is to read my thread, it will explain some of the hassles you might face when you try to get these back. (DON'T TAKE NO FOR AN ANSWER! THEY WILL TELL YOU THEY CANNOT RETRIEVE ESTORE OUTFITS!!!) Then call Ganz, and tell them I'll be calling them soon too!

Let me know how this works out for you....misery loves company!

-Bindidog
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