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Old 11-05-2008, 11:21 AM   #1
NanaAboo
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Aboo will become famous soon enough

Default Unanswered: Error Sending in Stuck Item Report?

Is anyone else getting an error when they attempt to send in a stuck item report? I have tried 4 times and keep getting this error message:

"YOUR ACCOUNT VERIFICATION INFORMATION DOES NOT MATCH OUR RECORDS"

At first I thought maybe I put in a secret code for my daughter or grandson's pet so I changed it to one I know is mine. I still got the error. So I tried another pet code, same thing. Four times this has happened. I know my information is correct. Any suggestions?
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Old 11-05-2008, 12:13 PM   #2
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Iwantthemall is just really niceIwantthemall is just really nice

Default Re: Error Sending in Stuck Item Report?

Make sure you are putting the birthdate in correctly. They want day first, then month. The other thing is to make sure you haven't put you name where the username goes and vice versa. Hope this helps!
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Old 11-05-2008, 12:21 PM   #3
NanaAboo
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Default Re: Error Sending in Stuck Item Report?

Thanks I will try that. It is possible that I am putting the month in first and then the day. Thanks for the response!

That was the problem. I put the month first and then the day. Thank you so much for catching my mistake!

Last edited by Aboo; 11-05-2008 at 12:26 PM..
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Old 11-05-2008, 12:33 PM   #4
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Default Re: Error Sending in Stuck Item Report?

No problem. It's great when others can learn from MY mistake!
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Old 11-05-2008, 12:33 PM   #5
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Default Re: Error Sending in Stuck Item Report?

If your item is stuck on a table, pedestal, etc, you can unstick it yourself. Here's the excellent guide with pics to help you do this:

http://www.webkinzinsider.com/forum/...m-t380551.html

If your item is stuck on the floor, then only Ganz can help you.
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Old 11-05-2008, 12:38 PM   #6
onderfully blessed
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HITR knows the way

Default Re: Error Sending in Stuck Item Report?

I'm getting that error as well, and I'm putting in the date right. I've triple checked everything (B Day, Codes, everything!), and it's still not working.

I tried to send a regular e-mail to webkinz support, but who know's if it'll ever get fixed (it's been this way for months now). **shrug**

Blessings, hither
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Old 11-05-2008, 12:45 PM   #7
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Default Re: Error Sending in Stuck Item Report?

I had made two mistakes on my form. The birthdate, and then I had put the first name on the first line instead of the username.
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