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Old 05-31-2009, 12:16 PM   #1
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Default Unanswered: Empty spots in my dock

I have 3 blank spots in my dock, which have been there for several days now. Does anyone know what this means? They are in my clothing section.
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Old 05-31-2009, 12:22 PM   #2
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Default Re: Empty spots in my dock

Try holding your mouse over them for a few seconds, then a little box should come up that says what it is

Maybe they're some new clothes that haven't been programed into the system yet?
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Old 05-31-2009, 12:43 PM   #3
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Default Re: Empty spots in my dock

sometimes WW doesnt recognize item graphics. just like the bear tapestry. hold your mouse over them and the item name should pop up . hopefully ganz will fix this glitch and you will be able to see your items soon . i would suggest that you leave the items in your dock, do NOT put the clothing on any pets until you can see the clothes in your dock. i hope this helps you

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Old 05-31-2009, 01:31 PM   #4
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Default Re: Empty spots in my dock

I think it is, most likely, a glitch, and GANZ should, hopefully, fix it soon. Hold your mouse over the empty boxes, for a like a couple seconds, and the name of the item in that box should pop up, right above it. I wouldn't put the clothing on any of your pets, because, if it is a glitch, you might get locked out of your account. If they don't show up within a week, try contacting GANZ at 1-866-WEBKINZ or 1-866-932-5469 and see what they can do about it. I hope I helped!!
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Old 05-31-2009, 02:41 PM   #5
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Default Re: Empty spots in my dock

Yes, every once in awhile I will get this. There will be some item(s) that were there before that just don't show up for a day or two. It's just a small glitch somewhere and they always show up in a day or so.

And all of mine happen to be clothing items too!
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Old 05-31-2009, 02:44 PM   #6
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Default Re: Empty spots in my dock

Did you enter some new sort of code? They could be items that are not yet programmed into the system. Or were they items that were previoulsy there, and dissapered? Whatever the reason, I would contact Ganz tommorow.
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Old 05-31-2009, 02:56 PM   #7
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Default Re: Empty spots in my dock

I know how fustrating that can be and I feel your pain. It happened to me a while back when I bought some new psf. When I held my cursor over the blank spot it would show me the name of the food. It took a while for the picture to show. Just know that you do have it.
I'm sorry this happened to you.
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Old 06-01-2009, 09:29 AM   #8
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Default Re: Empty spots in my dock

Thank you all for your help. I will try the things you said.
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