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Old 05-05-2008, 11:05 AM   #31
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Default Re: empty POTM loot bag

yes def contact ganz hmm maybe another potm we havent heard of yet
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Old 05-05-2008, 11:20 AM   #32
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Default Re: empty POTM loot bag

Have you contacted ganz? They usually help me but sometimes when their is a new item then you don't get it for a while. How curious that you had 0 kinzcash too!
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Old 05-05-2008, 11:31 AM   #33
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Default Re: empty POTM loot bag

View Post Originally Posted by mathmom2
Here's what they said ...

"For future reference, we are not giving out lost items to POTM owners, only Kinzcash."

but as we all know, there are CSR's that are the exception ...

She gave us our KC, our coupon (YAY!), our wish token and a Lurking Lagoon (I asked her if I could request an item, but she said that it was randomly generated and that it CAN repeat.)



She had some advice for us:

When adopting new pets, adopt one at a time, open their box, play with them a couple minutes, log out. Repeat for each new adoption.

When we adopt multiple pets in one sitting, it causes glitches in the system (we are currently working on that).

Now, they say they are only giving out kinzcash, but they keep a detailed record of every item awarded to our accounts. I am glad they do, because she could tell that we were missing those items and awarded them to us. She also said that a different CSR might not have done the same.
This is very helpful information, and I for one can verify that not all CSR handle things the same way. We had an adoption that was awarded an empty Bonus Box. We sent the screen shot just to verify that it was empty. When contacted we were told - Sorry we don't award Exclusives or Rares just PSIs. I had hoped that the screen shot was enough evidence, unnfortunately in that case it didn't matter to that particular CSR.

We have gotten in to the practice of writing on our Pet code cards exactly what was rec'd with each adoption. I will at least be following the advice of only adopting one at a time if in fact that does cause glitches. Thanks for sharing this information.
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Old 05-05-2008, 11:34 AM   #34
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Default Re: empty POTM loot bag

View Post Originally Posted by kayembee

We have gotten in to the practice of writing on our Pet code cards exactly what was rec'd with each adoption. I will at least be following the advice of only adopting one at a time if in fact that does cause glitches. Thanks for sharing this information.
Oh, now that's a good idea! I have been writing down the names of the pets on the code card - have way too many to remember which pet is which. I will have to remind myself and my daughter to add the items on there as well.
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Old 05-05-2008, 11:55 AM   #35
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Default Re: empty POTM loot bag

Us too! Too many times we all get the same pet and can't remember who's are who's. Even though we all have our own little envelopes to store our tags. We do the same thing with all codes...Trading Cards, Kinzstyle, Wardrobes, Figurines. Hopefully we'll never need all this info, but ya never know!
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Old 05-05-2008, 11:59 AM   #36
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Default Re: empty POTM loot bag

I am so jealous
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