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Old 05-04-2008, 12:30 PM   #21
Yeah, I have a
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Default Re: empty POTM loot bag

awwww thats horrible...contact ganz maybe they can replace them
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Old 05-04-2008, 12:39 PM   #22
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Default Re: empty POTM loot bag

I called ganz about missing psi's and exclusives, but all they said they could do was award kc. they promised only 2500 and we never got it, only a virtual charm in our dock......I wouldn't expect them to do any better with this. Maybe if you find a way to show them the picture they might.
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Old 05-04-2008, 03:23 PM   #23
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Default Re: empty POTM loot bag

Contact GANZ it happened to a lot of pink poodle owners
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Old 05-05-2008, 10:33 AM   #24
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Default Re: empty POTM loot bag

Talking with Ganz as I type!!! They are logged into her account now and checking things out!!1
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Old 05-05-2008, 10:41 AM   #25
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Default Re: empty POTM loot bag

mathmom2 keep us posted -- I am hoping you get one of the new super exclusive items.. post pics if you do....
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Old 05-05-2008, 10:48 AM   #26
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Default Re: empty POTM loot bag

Very interested to see how things work out!
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Old 05-05-2008, 10:55 AM   #27
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Default Re: empty POTM loot bag

Here's what they said ...

"For future reference, we are not giving out lost items to POTM owners, only Kinzcash."

but as we all know, there are CSR's that are the exception ...

She gave us our KC, our coupon (YAY!), our wish token and a Lurking Lagoon (I asked her if I could request an item, but she said that it was randomly generated and that it CAN repeat.)



She had some advice for us:

When adopting new pets, adopt one at a time, open their box, play with them a couple minutes, log out. Repeat for each new adoption.

When we adopt multiple pets in one sitting, it causes glitches in the system (we are currently working on that).

Now, they say they are only giving out kinzcash, but they keep a detailed record of every item awarded to our accounts. I am glad they do, because she could tell that we were missing those items and awarded them to us. She also said that a different CSR might not have done the same.
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Old 05-05-2008, 11:00 AM   #28
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Default Re: empty POTM loot bag

Good Luck! Luckily you were able to make contact with someone first thing this morning. I, too, had problems last month; but, the support reps I talked with were very nice & helpful although our problem was a matter waiting on the new item to be released. Please keep us posted on situation. (I have extension numbers & names of CS if you need).

---------- momz0629 added 1 Minutes and 18 Seconds later ----------

Ooops.. was in processing of posting prior to your last post.

---------- momz0629 added 2 Minutes and 45 Seconds later ----------

Congratulations!! Good information that you've passed on to us. Thanks for sharing!

Last edited by momz0629; 05-05-2008 at 11:00 AM.. Reason: Automerged Doublepost
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Old 05-05-2008, 11:02 AM   #29
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Default Re: empty POTM loot bag

This happened to me. It turned out I was supposed to get the new strength-o-meter, and it just appeared in my dock one day.
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Old 05-05-2008, 11:03 AM   #30
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Default Re: empty POTM loot bag

View Post Originally Posted by momz0629
Good Luck! Luckily you were able to make contact with someone first thing this morning. I, too, had problems last month; but, the support reps I talked with were very nice & helpful although our problem was a matter waiting on the new item to be released. Please keep us posted on situation. (I have extension numbers & names of CS if you need).

---------- momz0629 added 1 Minutes and 18 Seconds later ----------

Ooops.. was in processing of posting prior to your last post.

---------- momz0629 added 2 Minutes and 45 Seconds later ----------

Congratulations!! Good information that you've passed on to us. Thanks for sharing!
I highlighted your comment ... I too am making a list of CSR's that are helpful and willing to do what's right by us.

---------- mathmom2 added 0 Minutes and 55 Seconds later ----------

View Post Originally Posted by mimzysmom
This happened to me. It turned out I was supposed to get the new strength-o-meter, and it just appeared in my dock one day.
I was hoping for the new balloon machine, but I guess it wasn't my time for one

Last edited by mathmom2; 05-05-2008 at 11:03 AM.. Reason: Automerged Doublepost
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