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Old 05-03-2008, 08:12 PM   #11
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Plainlyme's Avatar
Plainlyme will become famous soon enough

Default Re: empty POTM loot bag

I am so sorry to hear about your empty box. I know that your daughter must be very upset! That was very smart of you to take a picture of it. There is certainly no way that anyone could say that you did your prizes.
I sincerely hope that Ganz comes through for you and gives you something really wonderful that makes your daughter very happy!
Good luck,

Pandamonium and Plainlyme
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Old 05-03-2008, 08:20 PM   #12
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meerkat4evr is a jewel in the roughmeerkat4evr is a jewel in the rough

Default Re: empty POTM loot bag

I am SORRY for you! Ganz should fix the promlems! You spent money on thr panda, and desesver want you should get!
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Old 05-03-2008, 10:28 PM   #13
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Default Re: empty POTM loot bag

did you wait a minute or two? when i went to go adopt my pom that is what happened and i waited a minute and it appeared.
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Old 05-03-2008, 11:35 PM   #14
ho's a lurkyloo?
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Default Re: empty POTM loot bag

View Post Originally Posted by beachgirl011
did you wait a minute or two? when i went to go adopt my pom that is what happened and i waited a minute and it appeared.
Yes, I was having problems with my Javascript on my laptop and was having to relog after each adoption ... with this last one though, the screen came up blank and nothing ever showed up

I have a call in and I will call again first thing Monday morning.
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Old 05-04-2008, 12:17 AM   #15
sandrinha
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Default Re: empty POTM loot bag

I think tomorrow it will be in your dock...it happend with me last month
Old 05-04-2008, 01:42 AM   #16
PofNatey
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Default Re: empty POTM loot bag

oh my gosh that is so awful it almost made me laugh on how terrible that prize is with the bag of 0 kinzcash and then the little saying on the bottom I'm so sorry!
you might get you're potm later like people who got the carnival strength tester back after it was gone for a month
Old 05-04-2008, 02:09 AM   #17
biggermomma
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Default Re: empty POTM loot bag

mathmom2 -

I had sort of the same thing happen two months ago, but not to the extent that your daughter did and not with the documentation (screen shot) you have. My daughter didn't get her POTM exclusive item. I sent an email to Ganz support and also called them. They were back to me within 3 days (someone called) and eventually gave my daughter her choice of one of the exclusives. I didn't have a screen shot like you do. What may happen is you might get a return email from Ganz asking for more information (details of what happen, the pet's code, where you bought it, for example) so when they call back they already have all the information they need.

Be patient - you should have this resolved to you and your daughter's satisfaction - if not on Monday, then certainly within a week or two.

Good luck!
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Old 05-04-2008, 02:12 AM   #18
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Default Re: empty POTM loot bag

Hi mathmom2,

Oh that is terrible. Do keep us updated on what Ganz says.
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Old 05-04-2008, 12:25 PM   #19
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pinkins1 is an unknown quantity at this point

Default Re: empty POTM loot bag

My daughter and I had the EXACT same thing happen when we adopted our Panda Friday. I emailed Ganz and I hope that they will fix it.
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Old 05-04-2008, 12:26 PM   #20
danny360
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Default Re: empty POTM loot bag

Sorry if this has allready been posted, but call Ganz, they are very nice about these kinds of things. Hope I helped!
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