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Old 05-03-2008, 07:07 PM   #1
ho's a lurkyloo?
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Default Unanswered: empty POTM loot bag

So I was adopting my daughter's Pandas tonight and when we got to the last one, we had an empty loot bag!! Any suggestions to how we can get those missing items??

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Old 05-03-2008, 07:11 PM   #2
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Default Re: empty POTM loot bag

Aww... that is terrible. It could be a glitch. Last time this happened, it was because there was a new POTM item that was not released yet. Try logging out and logging back in to see if the items appear. If not, try contacting Ganz. I will give you a link to a great thread on how to contact them in just a minute.

---------- Lilypad1394 added 0 Minutes and 52 Seconds later ----------

Here is the thread. Best of luck!

http://www.webkinzinsider.com/forum/...d-t234202.html

Last edited by -Lilypad; 05-03-2008 at 07:11 PM.. Reason: Automerged Doublepost
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Old 05-03-2008, 07:22 PM   #3
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Default Re: empty POTM loot bag

Oh, thats bad. You should keep loggin on and off and checking your dock but if that oesnt work then you should contact ganz and they will fix your prob. I hope you get your stuff
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Old 05-03-2008, 07:26 PM   #4
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Default Re: empty POTM loot bag

that's horrible! contacy ganz immediately!

support@webkinz.com

1-866-932-5469
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Old 05-03-2008, 07:32 PM   #5
ho's a lurkyloo?
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Donation Level 2 
Default Re: empty POTM loot bag

Thanks all, I tried the logging out and back in, but still nothing. I sent them an email along with the screenshot and also called them. Since it's the weekend, I guess I will need to call back on Monday as well.

I know I have seen other posts on CSRs who were not helpful. Anyone know any extensions of CSR that were helpful?

Thanks!
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Old 05-03-2008, 07:47 PM   #6
Rocks out loud!
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Default Re: empty POTM loot bag

i think i read somewhere a long time ago that valerie or jeff were helpful. i'm not really sure, but i just remember reading they helped a lot of people get their items back.
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Old 05-03-2008, 07:58 PM   #7
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Default Re: empty POTM loot bag

try to log out and log back in untill you get what your suppose too get
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Old 05-03-2008, 08:02 PM   #8
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Default Re: empty POTM loot bag

omg!!!! thats horrible!!!! i hope you get ur stuffs!!!!!!! im sorry but i cant help
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Old 05-03-2008, 08:07 PM   #9
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Default Re: empty POTM loot bag

i would contact Ganz if i were you =]
Old 05-03-2008, 08:08 PM   #10
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Default Re: empty POTM loot bag

That is HORRIBLY TERRIBLE!

Try logging out then back in, and if they don't get added contact Ganz ASAP. I feel bad for you .. I would be SO upset if that happened to me!
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