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Old 04-28-2008, 07:19 AM   #1
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Default Unanswered: Empty bonus box

My daughter adopted a new pet yesterday and the bonus box was empty. We checked the dock, nothing there....logged out logged back in, nothing there. I have never attempted to contact ganz before, so if someone could give me the phone number I would greatly appreciate it. Thank you.
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Old 04-28-2008, 07:29 AM   #2
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Default Re: Empty bonus box

support@webkinz.com or 866-932-5469

FIA also has a thread with contact info, I believe it is in the Help forum. I wish you the BEST of LUCK, but I'll warn you in advance that the last time we called, their new policy was not to replace missing items. I had even sent them a screen shot of my empty box. The CS rep told me the only thing they will replace is a PSI.

There have been some cases though, where an item has shown up in your dock days later. Supposedly this is because the Bonus Item rec'd is not in Ganz's system yet, so it doesn't show up on your account. Do try to call, you never know when their policies will change! If nothing else, I hope something wonderful shows up in your dock soon!

Good Luck, keep us posted on their 'current' policy!
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Old 04-28-2008, 11:38 AM   #3
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Default Re: Empty bonus box

Also just a quick note- if you try to call them first you get a recording that says email us, and if you have then type in your customer service number, if not email us and well give you one to call us back.
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Old 04-28-2008, 02:32 PM   #4
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Default Re: Empty bonus box

Try calling them or e-mailing them with your problem because once, my friend put her webkinz on the computer and she couldnt use it and she didnt get her gift so she e-mailed them with her problem and they let her put her webkin on again...i hope that helps
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Old 04-28-2008, 02:53 PM   #5
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Default Re: Empty bonus box

You should try to phone or e-mail them.
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Old 04-28-2008, 02:55 PM   #6
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Default Re: Empty bonus box

that happend to me yesterday it said i got a rare but nothing was in it! that happend 3 times. part of the redon why i adapt a webbi is to get a prize
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Old 04-28-2008, 03:14 PM   #7
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Default Re: Empty bonus box

Please do try contacting them. Here is an amazing guide to getting in contact with them.

http://www.webkinzinsider.com/forum/...d-t234202.html
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