Rare times in local KT. Place your mouse over times and items for time conversions and info.
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they all gave you ganz number, but this happens to me sometimes. here are a few things to try
1) X out of webkinz login and come back in and retype everything
2) MAKE SURE CAPS LOCKS ISNT ON
3) make sure the USERNAME is right. i always freak out about my password not working and realize its my username thats wrong
if none of those work, call ganz
Like T9850 said trying clicking forgot password to get your account back if you forgot the password i had to do that a few times on other things but it turned out OK good luck on getting the account back
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