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Old 11-25-2009, 12:27 PM   #11
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blueyes1113 knows the way
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Default Re: Elephant Costume?

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Mine all seem to be here, Good luck trying to find yours...Maybe you could call Ganz, tell them your situation and they could put it in your dock for you
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Old 11-25-2009, 01:17 PM   #12
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Ritzcracker is stuck on replay
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Default Re: Elephant Costume?

If you go to the "My Page" section, there are some widgets where you can show collections of things you have. If you choose the right category (either clothes or holiday items perhaps), it should show you all the items you have in that category. That would tell you if it's still on your account somewhere; if you find the other costumes there, but not the elephant, then you'd know it was missing. If it is still there, but you can't find it on your account, fill out an "I've got something stuck" report on the Customer Service page, and hopefully you'll get it back.
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