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I had a simmular problem over the weekend. I bought something shortly after midnight and that went through fine, I got my codes, but I tried the next morning and it would not go through I kept getting error message, I did this twice and to my surprise I got charged both times and no codes. I emailed them and that money has not come out of my account. I was able like you to leave a message yesterday. I hope they return your call soon. You might want to call you credit card company and see it they have charged you credit card. I would talk to them about the problem and see what they say.
Go back in and look at your buying history... the codes should be there. The email may have landed in your junk mail so check that. But you should be able to see your codes in the history. If not call Ganz. I have used the eStore several times and that is where mine are. Hope this help.
Still no charm codes for me. I do see a code listed for my floral fox purchase in the purchase history (order is still listed as processing). However, there is no way I am going to attempt to adopt it with all of the reported adoption problems.
I just contacted my credit card company and they have no record of any charges from Ganz from Sunday. Does this mean my Floral Fox is free? Doubt it.
I sent an additional email to customer support yesterday and, of course, have had no response. I will be calling the number from earlier in the thread shortly. How disappointing!
I just want to let everyone know that I just checked my e-mails and I have 3 replies from Ganz about my problem from the charm codes. They sent the same message, but replied to my 2 e-mails (from Sunday and today) and my telling them through a drop-down option on the e-store site. They said that my credit card would not be charged. They also said the problem has been fixed with the charm codes in the e-store, so we can buy codes again when we see them. I'm not sure I want to at this point, but at least they finally got back to me.
So, if you haven't contacted them yet, do so. I'm sure it will be the same thing. Just wanted to let everyone know.
I just got off the phone with the Estore about charges for codes I didn't get because it told me an error had happened. They said that if I got an error message the money would not be taken out of my account. I called my bank and they said that if no action was taken on the 2 charges that are pending today the bank will take the charges off.
I just got 2 emails from the estore! This is what they said;(somewhat)
"Sorry for the incovince, but you will not be charged for the codes, nor will you recive them. You are still able to buy from the estore. We apoligize and thank you for being an estore customer."
I can't believe I have to wait till Sunday to buy codes!(hopefully it will work this time) Ah, well. At least we don't have to pay for it. I guess this means the problem is solved. Yet, somehow I have a feeling we'll be reciving more estore glitches. Untill then, I guess this thread is finished.
I received an email today too. I had ordered 4 charms and a circus cannon. I did receive the cannon code and my email said I would not be charged, but I could keep the one code I had. So other than the inconvenience, that was pretty nice.
AFter days of no email reply, I called and I got to talk to a real live person! They reversed the pending charges on my credit card and let me keep 2 of the 4 charm codes that I had ordered. I must say this was my first experience with Customer Service and I was pleased with the outcome. They explained they had technical problems when the order was placed. They apologized and "made it right" in my eyes. I would not be afraid to order from the estore again! Also, if you missed some charms, the same charms will be available this weekend!
I also just had resolution on this issue. I can keep my floral fox code, but will have to repurchase code charms this weekend. The reps were very pleasant, once I was able to connect with one. I never did get an email response.
I just wanted to purchase some charm codes. When I filled everything out and clicked the next link, it said that there was a problem with my order. I checked my email, and the inbox was empty. I checked order history, and it said the order was processing. Someone help! I already contacted the estore, and they haven't replied. Please answer!!!!!!!!!!!!!!!
If you are using one of those prepaid cards you will get that response when you have reached the 20 dollar mark. I know mine says that now and I have 20 bucks left on it. Maybe time to 'boost' the money in it?? OH and you won't get charged for those purchases you tried to make. I think the reason they do that is because you have a $2.50 maintenance fee that comes out each month you do a transaction with the card. Go to your online account info for the card and see. I am sure it will explain it better.
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