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Old 12-06-2008, 12:39 AM   #1
Kur
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Default Unanswered: E-store help. It won't let me check out

This is my first time using the E-store. I would like to unlock the charm area in webkinz so I need to purchase charms. No problem. I have a credit card. I live in Canada (which is an allowed country). I have registered. I have an order of over $5.00 (bought multiple of the charms and bought the floral fox)

However - when I put in my payment - Credit card number. Cardholders name (mine) expiry (the way they want it) and the security number (which I have used before for online shopping just fine)

They say there is something wrong with my payment. Any ideas? I can't calll - they are not opened on the weekends.

Oh and it's mastercard, and it isn't a gift card.
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Old 12-06-2008, 12:41 AM   #2
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Default Re: E-store help. It won't let me check out

You might just need to wait a little bit. The first bit after they put the new stuff in, it can be a bit wonky. Try clearing your cache and go back in. Good luck!
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Old 12-06-2008, 12:45 AM   #3
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Default Re: E-store help. It won't let me check out

View Post Originally Posted by mbeaser
You might just need to wait a little bit. The first bit after they put the new stuff in, it can be a bit wonky. Try clearing your cache and go back in. Good luck!
Alright. I will just wait for morning. I have recently done a cache clear and a reboot.. So here is hoping it is just wonky. Or they don't want my money.. HA HA HA HA HA HA HA.. Good one eh... LOL
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Old 12-06-2008, 12:50 AM   #4
ow! Now I'm a
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Default Re: E-store help. It won't let me check out

LOL, yeah, I'm sure ganz will be happy to rob your pockets any time Its not nearly as much fun to wait, though; I think my kids are better at it than I am (maybe because they get more practice )
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Old 12-06-2008, 12:50 AM   #5
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Default Re: E-store help. It won't let me check out

I had the same problem. I emailed them and received the response to clear the cache and reboot. I tried that and it still didn't work. That was a week ago. Today it still didn't work, and then I realized that my billing address was incorrect. I changed it and the payment finally went through. Your problem might not be the same, but hopefully you'll figure it out.
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Old 12-06-2008, 12:59 AM   #6
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Default Re: E-store help. It won't let me check out

View Post Originally Posted by sydney88
I had the same problem. I emailed them and received the response to clear the cache and reboot. I tried that and it still didn't work. That was a week ago. Today it still didn't work, and then I realized that my billing address was incorrect. I changed it and the payment finally went through. Your problem might not be the same, but hopefully you'll figure it out.
THAT WAS IT.

OMG - thank you.. Geesh the littlest thing. Big rep to you. Thanks
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Old 12-06-2008, 01:08 AM   #7
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Default Re: E-store help. It won't let me check out

that happened to me too
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Old 12-06-2008, 02:03 AM   #8
So this is love
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Default Re: E-store help. It won't let me check out

View Post Originally Posted by Kur
THAT WAS IT.

OMG - thank you.. Geesh the littlest thing. Big rep to you. Thanks
I felt so silly when I finally figured it out for me. It only took me like 2 weeks . I'm so glad that worked for you. Have fun playing with your floral fox and the charm forest. I got my first floral fox tonight as well, and I've collected all 24 charms thanks to the eStore.
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Old 12-06-2008, 08:27 AM   #9
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Default Re: E-store help. It won't let me check out

View Post Originally Posted by sydney88
I felt so silly when I finally figured it out for me. It only took me like 2 weeks . I'm so glad that worked for you. Have fun playing with your floral fox and the charm forest. I got my first floral fox tonight as well, and I've collected all 24 charms thanks to the eStore.
Yes, I did feel silly too. But thanks to you I don't have to wait two weeks. I have my first charm. YAY. I will save the fox for when I need the kinzcash. Now I have to figure out how to play the charm game. Off to the 'guides' I go
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Old 12-06-2008, 11:50 AM   #10
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Default Re: E-store help. It won't let me check out

I would keep trying. Sometimes it wouldn't let me check out and I just go back in later and try again.> this has happened to me often, a few weeks ago, it wouldn't even let me go to the checkout section. I just log in later, sometimes they have issues with the server and all. it will work eventually!
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