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Old 08-09-2008, 05:34 PM   #1
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Default Unanswered: E store codes not working

I got 4 codes, none of the work. Do I have to wait a few hours or should I go ahead and call Customer service.
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Old 08-09-2008, 05:36 PM   #2
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Default Re: E store codes not working

Hm, try contacting ganz at 1-866-webkinz or email them at support@webkinz.com
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Old 08-09-2008, 05:38 PM   #3
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Default Re: E store codes not working

View Post Originally Posted by PanaBanana
I got 4 codes, none of the work. Do I have to wait a few hours or should I go ahead and call Customer service.
Are they charm codes that aren't working?
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Old 08-09-2008, 05:44 PM   #4
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Default Re: E store codes not working

Yes they are charms codes and the number says I need a customer service code to talk to someone. I emailed them though
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Old 08-09-2008, 05:49 PM   #5
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Default Re: E store codes not working

Hi. Webkinz may take a while to get back to you even though you have eMailed. They are busy and they are only availble on Mondays throigh Fridays 9am to 5pm. That might just be for the phone, but I remeber them being for eMail and phone. I hope your problem gets fixed and I also suggest contacting Webkinz through phone as well because in the eMail they will tell you to call through a certain extesion. Follow the link below and it has Webkinz contact information. Thanks and I hope the codes work soon. =]

http://www.webkinzinsider.com/forum/...d-t234202.html
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Old 08-09-2008, 06:27 PM   #6
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Default Re: E store codes not working

View Post Originally Posted by PanaBanana
I got 4 codes, none of the work. Do I have to wait a few hours or should I go ahead and call Customer service.
I had the same problem with the Jelly Bean plant, but I waited a while and tried again and it went through.

On the e-mail they sent you there is a link to report a problem to customer service.

If you still can't get it to work, I would call Ganz.

Hope you get it fixed.
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Old 08-09-2008, 08:01 PM   #7
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Default Re: E store codes not working

You are entering the codes in the Code Shop, right? Not the Adoption Center? I got the jellybean plant today, entered it no problem.
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