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Old 04-20-2010, 08:33 PM   #1
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Default Unanswered: E-mailing Ganz

Hi! I desperately need some help here!

I have been trying to e-mail Ganz all day. I looked up Ganz e-mail. Its suppose to be: supportwebkinz@webkinz.com

It is not working. I do not know if it is just me, or what, but it is NOT WORKING.

I get an e-mail seconds after sending my e-mail saying my e-mail has been returned to sender because the e-mail was not delivered to one or more recipients.

It then says to e-mail it to <postmaster>
I have no idea what that means.

Any help is greatly appreciated!

Last edited by kathstew; 04-20-2010 at 08:43 PM..
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Old 04-20-2010, 08:34 PM   #2
deedee6
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Default Re: E-mailing Ganz

I think there email is actully is supportwebkinz@webkinz.com. I would suggest to try looking there
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Old 04-20-2010, 08:43 PM   #3
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Default Re: E-mailing Ganz

LOL. Sorry i meant to write that, i fixed it.
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Old 04-20-2010, 08:45 PM   #4
ShootingStars•°˜”° ҉
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Default Re: E-mailing Ganz

If you want them to reply, they don't. Ganz does not reply when you email them.

If you have trouble with your Webkinz account please call them. Thanks!

Telephone: 1-866-WEBKINZ * 1-866-932-5469

Make sure you're spelling Webkinz with a "Z" and not an "S". If you use a "7" at the end instead of a "9" you'll get an odd phone message about directory assistance.

To contact Ganz via telephone, you must be over the age of 18.

Good luck!
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Old 04-20-2010, 08:46 PM   #5
arrior Cats Vs.
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Default Re: E-mailing Ganz

All I know you can do is call GANZ. Maybe try to find their email on Google.

Silverheart
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Old 04-20-2010, 11:58 PM   #6
e in DwarfWithdrawal
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Default Re: E-mailing Ganz

It is:

webkinzsupport@ganz.com

You will generally just get a form reply, but they do read them.
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Old 04-21-2010, 12:17 AM   #7
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Default Re: E-mailing Ganz

Hi Kathstew,
Ganz does not accept emails anymore. I'm so sorry. Here is the WIKI on how to contact them.

Contact Ganz - Webkinz Insider Wiki

I have had good results by calling them. Best wishes to you!

AuntietoEW
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Old 04-21-2010, 12:18 AM   #8
marnabear
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Default Re: E-mailing Ganz

Yes, they may read emails, but they won't respond with anything useful. As others have suggested, you need to call them or if you are under 18, have an adult call for you.
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Old 04-21-2010, 07:55 AM   #9
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MomOfDancers will become famous soon enough

Default Re: E-mailing Ganz

Here are your options,

Go into the Help section on WW and go to the "My question isn't here", they will send you an email reply.
Call them at 1-866-WEBKINZ

I emailed them at that email about a month ago, and they no longer accept emails. Your not losing out though, their emails weren't very helpful anyway

Good luck!
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Old 04-21-2010, 08:02 AM   #10
SmilesRContagious
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Default Re: E-mailing Ganz

Here is the link for Ganz contacts. I have never gad much success with emails to them.

Contact Ganz - Webkinz Insider Wiki
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