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Old 09-07-2008, 10:34 PM   #1
PMme4it
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Question Unanswered: Dreaded Green Screen...pleaze help get into WW

Okay...we have 5 accounts....4 large ones and one small. We have not been able to get on to any of the large accounts today. We get just a green screen; but the small account has no problem. I've cleared the cache and everything else customer support on Webkinz tells us, but still cannot get past the green screen on the larger accounts. These are the accounts we have not been able to get in to the clubhouse, coral cove or play multiple player games in the tournament arena for almost 2 months now.
Does anyone have an idea of what is wrong? Anyone else having loading issues with large accounts today?
Any help will be greatly appreciated.
Thankz bunchez
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Old 09-07-2008, 10:36 PM   #2
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Default Re: Dreaded Green Screen...pleaze help get into WW

have you tried doing a reboot, refrag & disk clean up on your computer? that helps me when my computer doesn't load the screen completely.
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Old 09-07-2008, 10:39 PM   #3
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Default Re: Dreaded Green Screen...pleaze help get into WW

Do what mom says, then clean out your dock. Someone told me if you have alot it ties everything up. I keep only the minimum that i need in my dock.
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Old 09-08-2008, 01:14 AM   #4
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Default Re: Dreaded Green Screen...pleaze help get into WW

You could also try switching browsers. Lots of people find that WW loads better with Mozilla Firefox than Internet Explorer. I switched recently, and have had far less trouble. Having said that, we had problems getting in this afternoon; we got the green screen initially, then exited, and tried again. I think we got in the second time each time. But then other things like the Curio shop and clubhouse wouldn't load. So perhaps today was a bad day, or too many people were on WW. Tonight I had no problem.
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Old 09-08-2008, 05:13 AM   #5
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Default Re: Dreaded Green Screen...pleaze help get into WW

I always try refreshing the first page .That has got me in before!
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Old 09-08-2008, 11:47 AM   #6
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Default Re: Dreaded Green Screen...pleaze help get into WW

I have a thread that I've subscribed to in order to go back and repost the information.

If it works, please stop by Aboo's prof page and let her know.

View Post Originally Posted by Aboo
Try this. I've had it work when I got the blank white screen and the green screen.

Open RealPlayer and go to "Tools" and then "Preferences". Click on "Download & Recording". Uncheck the box that says "Enable Web Downloading & Recording".

After I did all that it worked fine for me. Hope this helps!
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Old 09-08-2008, 12:35 PM   #7
PMme4it
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Default Re: Dreaded Green Screen...pleaze help get into WW

View Post Originally Posted by fairlyoddmom
I have a thread that I've subscribed to in order to go back and repost the information.

If it works, please stop by Aboo's prof page and let her know.
this has actually worked in the past when visiting family and not being able to log on on their computers. It was great after trying everything for days.....and then getting that info.
I ended up shutting everything down and rebooting....waited a few and it came up....go figure.

---------- DramaQueen added 1 Minutes and 31 Seconds later ----------

View Post Originally Posted by momwhoplays
have you tried doing a reboot, refrag & disk clean up on your computer? that helps me when my computer doesn't load the screen completely.
Duh.....glad I have y'all to remind me of the obvious sometimes!! it worked

---------- DramaQueen added 0 Minutes and 50 Seconds later ----------

everyone had great help! I appreciate all of you...WI members are the best!

Last edited by DramaQueen; 09-08-2008 at 12:35 PM.. Reason: Automerged Doublepost
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