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Old 09-07-2010, 09:00 PM   #11
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Default Re: Doug started me over! YES i used the same pet!!!

Hi pinky,
That is so disappointing that this happened. There was a large maintenance the end of last week and that has affected some of the programs.

My suggestion is to call [notranslate]Ganz[/notranslate]. They will take a report from you with things like your account name, server number, what kind of browser you use (i.e. Internet Explorer 8, Mozilla Firefox, etc.), operating system and computer. I hope they are able to fix your problem. Good luck!

AuntietoEW
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Old 09-08-2010, 05:09 AM   #12
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Default Re: Doug started me over! YES i used the same pet!!!

I'm so sorry that happened to you. If you're absolutely sure you used the same Zebra, and didn't confuse it with the signature one, then he may have started over because you missed a few days. I don't know if that's the cause or not, but it seems to be the only thing I can think of. It could also be a glitch, so calling [notranslate]Ganz[/notranslate] might help with that.

Good luck, and I hope this problem is cleared up soon!
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Old 09-08-2010, 05:45 AM   #13
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Default Re: Doug started me over! YES i used the same pet!!!

View Post Originally Posted by SnowCrystal
Really? That sounds like a glitch! It doesn't seem fair to have to start over, especially if you wait a few days in order to try to get more gems in the gem hunt!
i agree!
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Old 09-08-2010, 06:08 AM   #14
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Default Re: Doug started me over! YES i used the same pet!!!

View Post Originally Posted by Moonbow
How long ago did you last trade gems? If you miss a few days he'll start you over.
That doesn't happen, I only do Gem Hunt every week or so and I never have to start over.
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Old 09-08-2010, 05:15 PM   #15
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Default Re: Doug started me over! YES i used the same pet!!!

I don't have any other Zebra. So I know its a glitch
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Old 09-09-2010, 03:06 PM   #16
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Default Re: Doug started me over! YES i used the same pet!!!

If I remember correctly, if you don't have the gems Doug is looking for, and you click ok, the next time you have the correct gem Doug will not give you the next prize. He will only give you food or cash.

The trick is, if you don't have the gems Doug wants, don't click ok, just close out of the club house. The next day, if you have the correct gem, Doug will give you the next prize in line.
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