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I just traded with Doug. Had the three gems he wanted, the aqua orb, river ripple and jaded envy...thought "WOW, I am going to get the Sparkling gem wallpaper, since that is my next item to receive from Doug!" Well...NOTHING is in my dock. I have logged out and back in twice, and still is not there. I checked my gem box, and they are gone...now what should I do?
This has been going on for awhile now. I thought Ganz had fixed the glitch. I would call them (number in signature) and let them know that the glitch is not fixed. Hopefully you'll get your gems back or the prize. Good luck!
Every so often, Doug gives KC instead of prizes. Some accounts seem to be affected by this more than others. One thing people say can trigger this is if you didn't have the gems he wanted one day, and the next day if you do, you'll get KC. If this was the case with you, there is a way to avoid it. When Doug tells you that you don't have the gems, don't click on anything. Go to the top left of your screen, and x out of WW (you can't log out, as the Doug pop up blocks the "Do you really want to log out" box.) Then log back in. By doing this, Doug hasn't registered that you couldn't trade.
There is another way to get out of the trade with Doug if you don't have the correct gems and that is to click on the "switch rooms" button at the top right of the screen.
That will get you out of the trade and still protect you from not having the gems he asked for.
You can also try again in another room.
Just be sure to "x" out as someone else suggested or choose to "switch rooms" or you may get kinzcash again.
So far I've been successful with this method.
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