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Old 07-01-2009, 07:20 PM   #1
Lil Kinz
dmblock is an unknown quantity at this point

Default Answered: Doug the Dog Glitch

Anybody else have this problem? I found Doug the Dog this evening (7/1/09), and he asked for a Unicorn Horn gem. I have two- but Doug said I have none, and therefore was unable to trade with me.
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Best Answer - Posted by TeenieKinz
hey there i have had the same exact thing happen to me. I called ganz and the rep told me that they cant do anything unless i get a screen shot of when doug says i dont have the gems and then one of my gem box showing that i do have one. Then i need to email it to them, but i would call a rep first cause they gave me a different email to send to, more personal ya know so they could see it and fix it faster. ♥
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Old 07-01-2009, 07:36 PM   #2
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Default Re: Doug the Dog Glitch

Yes, there is a lot of that going around lately. Doug is a little confused a lot of the time. You are not alone in your frustrations with Doug. Ganz is aware of problems with him and are working on fixing these glitches. If you want to call and report this, their customer service # is 866-WEBKINZ. It helps if you give them the time of the problem with the zone color and room if possible. Good luck, I hope this all gets fixed soon. Also, welcome to Webkinz Insider!!
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Old 07-01-2009, 08:21 PM   #3
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Default Re: Doug the Dog Glitch

hey there i have had the same exact thing happen to me. I called ganz and the rep told me that they cant do anything unless i get a screen shot of when doug says i dont have the gems and then one of my gem box showing that i do have one. Then i need to email it to them, but i would call a rep first cause they gave me a different email to send to, more personal ya know so they could see it and fix it faster. ♥
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