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Old 11-01-2011, 07:58 AM   #1
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Angry Unanswered: Donut Chair Missing!

I adopted the Rainbow Licorice Fish to my account and I looked all through my dock and the Donut Chair from the offer wasn't there, so I logged back in, and it still wasn't there. And I did it over again. What should I do?
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Old 11-01-2011, 08:04 AM   #2
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Wink Re: Donut Chair Missing!

Call Ganz 1 866 932 5469 and speak with a rep; they will be able to access your account and see that you've adopted the new pet and sort out the missing chair. If you're under 18, you'll have to get an adult to call.
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Old 11-01-2011, 08:05 AM   #3
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Default Re: Donut Chair Missing!

View Post Originally Posted by CalistaXD
I adopted the Rainbow Licorice Fish to my account and I looked all through my dock and the Donut Chair from the offer wasn't there, so I logged back in, and it still wasn't there. And I did it over again. What should I do?
You'll get the code in an email within 24 hours, according to the small print of the promo on the Ganz estore. So don't worry, it will come
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Old 11-01-2011, 08:06 AM   #4
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Default Re: Donut Chair Missing!

Aww! Thank you so much! I was beginning to worry too. I am going to buy that pet today! YAY! Free chair! Great information, joi!
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Old 11-01-2011, 08:07 AM   #5
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Default Re: Donut Chair Missing!

Yes it says in 24 hours and by Nov. 7th at the latest
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Old 11-01-2011, 08:09 AM   #6
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Default Re: Donut Chair Missing!

View Post Originally Posted by joi
You'll get the code in an email within 24 hours, according to the small print of the promo on the Ganz estore. So don't worry, it will come
Oh, I was scared for a minute there. Thanks! They really need to write things bigger so you can see them! Thank you!!!
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Old 11-01-2011, 08:23 AM   #7
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Default Re: Donut Chair Missing!

View Post Originally Posted by CalistaXD
Oh, I was scared for a minute there. Thanks! They really need to write things bigger so you can see them! Thank you!!!
You're welcome! And I agree, the print about these things need to be larger

By the way, I just checked again and the code might not come within 24 hours, but will arrive no later than Nov. 7. So don't panic if it doesn't arrive tomorrow, it will get to you eventually.

And congrats on the new fish and the chair
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Old 11-01-2011, 08:27 AM   #8
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Default Re: Donut Chair Missing!

View Post Originally Posted by joi
You're welcome! And I agree, the print about these things need to be larger

By the way, I just checked again and the code might not come within 24 hours, but will arrive no later than Nov. 7. So don't panic if it doesn't arrive tomorrow, it will get to you eventually.

And congrats on the new fish and the chair
Thx! I named her Swede because she looks like a Swedish Fish to me
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Old 11-01-2011, 09:15 AM   #9
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Default Re: Donut Chair Missing!

Congrats on your pet adoption Calista. I see you already have your answer. I have had this happen once or twice and it is rather silly that they make the print so small about the bonus item. I now read the fine print all the time Hopefully you get your Donut Chair soon
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Old 11-01-2011, 09:53 AM   #10
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Default Re: Donut Chair Missing!

View Post Originally Posted by Dixiecup
Congrats on your pet adoption Calista. I see you already have your answer. I have had this happen once or twice and it is rather silly that they make the print so small about the bonus item. I now read the fine print all the time Hopefully you get your Donut Chair soon
This is the second time for me after getting the Deluxe Membership and the Gold Dragon (I had never used the eStore before) And I got so upset bcause I thought I had a whole pet missing, but I recieved it a few days later. And thanks!
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