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Old 01-03-2008, 10:08 AM   #1
Lil Kinz
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Default Unanswered: Does Ganz ever reply?

I have both called and emailed Ganz several times ove the last 10 days and have not heard back. I am sure with all the holiday troubles they are swamped with emails, but how long do they normally take to answer? I don't know what the norm is here.
Thanks
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Old 01-03-2008, 10:18 AM   #2
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Default Re: Does Ganz ever reply?

Eh, I have gotten responses from them, but they are canned resposes and weren't relative to the issue I was having. The response time varied between 24 hours and 2 weeks. Trouble reporting through their website got a faster response, but no fix because their canned report doesn't cover all the issues. Email to them got me an unrelated response...guessing because there was nothing else they could say.

Keep your expectations pretty low.
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Old 01-03-2008, 10:19 AM   #3
pearsinthetree
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Default Re: Does Ganz ever reply?

It can take a while.......
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Old 01-03-2008, 01:10 PM   #4
Lilyit12347
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Default Re: Does Ganz ever reply?

It takes a while but they do respond. My sister had a problem with her rooms loading and e-mailed Ganz. It took about a week and half for them to respond, but once they had responded they promptly fixed her problem.
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Old 01-03-2008, 01:28 PM   #5
jasperpug
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Default Re: Does Ganz ever reply?

I finally heard from ganz the other day about my missing gift box and bathroom that I couldn't get in. I initially had used the form, then followed up with a couple of emails. It took several weeks.
They were very nice and helpful. I got a gift but did not get a choice as I heard others have...but at least I got my gift. They are pretty swamped but they will get back to you. Hope this helped and Good Luck.
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Old 01-03-2008, 01:44 PM   #6
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Default Re: Does Ganz ever reply?

Any time I've ever called them, they've
called me back within a few days and have
always been super nice and helpful.
( once you have posted 10-15 times I'll
be able to send you a Private Message (pm)
with more info)
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Old 01-03-2008, 01:51 PM   #7
mommamea13
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Default Re: Does Ganz ever reply?

It can take some time. I spoke with one of the techs last Thursday. He said they received over 10,000 e-mails from Christmas Eve to our conversation. That was just e-mails. WOW!!! Another person that I talked with today said that a lot of their staff has been working over time just trying to get everything straightened out and reply back to as many people as possible. I know that it can be a hard thing to wait, but it is worth it in the end!
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Old 01-03-2008, 04:40 PM   #8
juliaandella
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Default Re: Does Ganz ever reply?

Sometimes do they do, sometimes they don't. Occassionally they've been super fast and helpful...other times, I never got a response at all.
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Old 01-04-2008, 06:02 PM   #9
bb11597
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Default Re: Does Ganz ever reply?

I have gotten responses after several emails and then they told me to call. Still haven't been bothered to try- I figure they are really busy and my problem is not major.
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Old 01-04-2008, 06:31 PM   #10
popcorn88888
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Default Re: Does Ganz ever reply?

welll i would give them atleast 2-3 weeks since the number of people that use webkinz so it took them to reply to me in 14 days
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