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Old 09-27-2010, 05:00 PM   #11
Tanner83196
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Default Re: Does Ganz Back You Up When Youre Hacked?

Sadly, well at least when I asked, they said no and I lost a pretty large amount of items AND coins. They told me that they had no responsibility for loss of your items, if you give out or loose your password or code and someone else sees it's your problem, basically. I argued that my codes are all in a safe and I never write down my pass or combination for the safe.. only I know, so someone hacked in. They rudely replied they are not able to trace the items so they cannot do anything about it. I practically pulled my hair out all that week.

I recommend just trying to trade your beds back in place of other items you find you don't want as much. That's what I did, although I'm still working on my KC 9 months later.
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Old 09-27-2010, 10:38 PM   #12
hy?
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Default Re: Does Ganz Back You Up When Youre Hacked?

We weren't hacked, but when we lost an item due to glitch (I watched it happen and saw the item disappear), support told me the do not replace items. The rep reminded me that the system is "as-is" and she said there was nothing they could do about it.

I'm sorry you lost your items.
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Old 09-28-2010, 02:31 PM   #13
disney world.
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Default Re: Does Ganz Back You Up When Youre Hacked?

View Post Originally Posted by EgyptObsessed
Sadly, well at least when I asked, they said no and I lost a pretty large amount of items AND coins. They told me that they had no responsibility for loss of your items, if you give out or loose your password or code and someone else sees it's your problem, basically. I argued that my codes are all in a safe and I never write down my pass or combination for the safe.. only I know, so someone hacked in. They rudely replied they are not able to trace the items so they cannot do anything about it. I practically pulled my hair out all that week.

I recommend just trying to trade your beds back in place of other items you find you don't want as much. That's what I did, although I'm still working on my KC 9 months later.

Sorry about your hack. Thanks for answering!
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