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Old 09-26-2010, 09:36 AM   #1
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Default Answered: Does Ganz Back You Up When Youre Hacked?

Hey!I was wondering if [notranslate]GANZ[/notranslate] will give you your items back when you get hacked.

I found out I got hacked, lost two unicorn beds. Pretty rare :|

So say I called [notranslate]ganz[/notranslate], would hey give me my items back? Or do I just have to deal with it?

And is there a time limit?

Thanks ♥
loveaerosmith is offline Female
Best Answer - Posted by EgyptObsessed
Sadly, well at least when I asked, they said no and I lost a pretty large amount of items AND coins. They told me that they had no responsibility for loss of your items, if you give out or loose your password or code and someone else sees it's your problem, basically. I argued that my codes are all in a safe and I never write down my pass or combination for the safe.. only I know, so someone hacked in. They rudely replied they are not able to trace the items so they cannot do anything about it. I practically pulled my hair out all that week.

I recommend just trying to trade your beds back in place of other items you find you don't want as much. That's what I did, although I'm still working on my KC 9 months later.
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Old 09-26-2010, 09:43 AM   #2
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Default Re: Does Ganz Back You Up When Youre Hacked?

I honestly doubt they would, since they have no solid way of knowing if you were actually hacked or not. They may be able to go through your sent gifts (I don't know if they can), and find out, but that still doesn't always mean you were hacked. Somebody could just have 2 accounts, transfer stuff to a second account, say they got hacked, get them replaced, and then they have even more.
But it's always worth a shot to call them! You never know I guess!
In the meantime, make sure you change your password to something only YOU will know, don't share your password with anyone, and keep your codes in a private place.

Good luck getting your issue resolved, and sorry this happened to you!
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Old 09-26-2010, 09:49 AM   #3
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Default Re: Does Ganz Back You Up When Youre Hacked?

View Post Originally Posted by MeWuvKitties
I honestly doubt they would, since they have no solid way of knowing if you were actually hacked or not. They may be able to go through your sent gifts (I don't know if they can), and find out, but that still doesn't always mean you were hacked. Somebody could just have 2 accounts, transfer stuff to a second account, say they got hacked, get them replaced, and then they have even more.
But it's always worth a shot to call them! You never know I guess!
In the meantime, make sure you change your password to something only YOU will know, don't share your password with anyone, and keep your codes in a private place.

Good luck getting your issue resolved, and sorry this happened to you!

Thanks!

Ha, thanks. I was pretty bummed. but oh well
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Old 09-26-2010, 04:34 PM   #4
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Default Re: Does Ganz Back You Up When Youre Hacked?

I really don't know. They are usually good about giving back items if THEY mess something up, but I don't think they could really know if someone else took your items. I'd give it a try and contact them though because atleast you won't have to wonder if you could have gotten them back.

It's really awful that this happened. I'm sorry about it! Good luck!

Last edited by natalie456789; 09-26-2010 at 06:32 PM..
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Old 09-26-2010, 05:21 PM   #5
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Default Re: Does Ganz Back You Up When Youre Hacked?

Thanks (:
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Old 09-26-2010, 05:22 PM   #6
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Default Re: Does Ganz Back You Up When Youre Hacked?

They didn't help me. I lost EVERYTHING.
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Old 09-26-2010, 05:40 PM   #7
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Default Re: Does Ganz Back You Up When Youre Hacked?

View Post Originally Posted by TheFlamedance
They didn't help me. I lost EVERYTHING.

Omg, that's horrible!
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Old 09-26-2010, 06:28 PM   #8
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Default Re: Does Ganz Back You Up When Youre Hacked?

Actually,I think they may be able to help..It's a long shot,but they can try checking the IP address to the account the items were sent to. (if they were).
Another thing you can try is sending a package to everyone on your phone. You can only send one package a day,so if it won't let you,bingo. There's your hacker. You can call [notranslate]GANZ[/notranslate] with the username.
Good luck,and I really hope you get your items back!
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Old 09-26-2010, 06:37 PM   #9
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Default Re: Does Ganz Back You Up When Youre Hacked?

that is what happened to me! i lost my princess bed, my magic 9 ball, my hippo bathtub, my panda PSI, i was upset for days, i never lost any money though.

I contacted [notranslate]Ganz[/notranslate] a couple of days later, I don't remember what they said but i never got anything back that was stolen.

Through trade i got my panda PSI and hippo bathtub back. I didn't mind getting another bed i got a different bed instead, a cuter one too. And that was when i had 2 of my 9 pets online. That was a long time ago and i still haven't got the Magic 9 ball back i am still upset though.

Hope you get your stuff back!

Hopeful,

Pandalover4ever

Last edited by Webberlily; 09-28-2010 at 02:33 PM.. Reason: removing blue ink
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Old 09-27-2010, 02:28 PM   #10
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Default Re: Does Ganz Back You Up When Youre Hacked?

View Post Originally Posted by Pandah
Actually,I think they may be able to help..It's a long shot,but they can try checking the IP address to the account the items were sent to. (if they were).
Another thing you can try is sending a package to everyone on your phone. You can only send one package a day,so if it won't let you,bingo. There's your hacker. You can call [notranslate]GANZ[/notranslate] with the username.
Good luck,and I really hope you get your items back!
Yeah, I know that stradigy. It was a long time ago though so... (;

View Post Originally Posted by Pandalover4ever
that is what happened to me! i lost my princess bed, my magic 9 ball, my hippo bathtub, my panda PSI, i was upset for days, i never lost any money though.

I contacted [notranslate]Ganz[/notranslate] a couple of days later, I don't remember what they said but i never got anything back that was stolen.

Through trade i got my panda PSI and hippo bathtub back. I didn't mind getting another bed i got a different bed instead, a cuter one too. And that was when i had 2 of my 9 pets online. That was a long time ago and i still haven't got the Magic 9 ball back i am still upset though.

Hope you get your stuff back!

Hopeful,

Pandalover4ever

Thank you(:
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