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Old 07-03-2008, 11:54 PM   #1
pmb33
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Default Unanswered: does anyone else have a problem with stuff dissapearing from their doc?

I keep seem to be missing things. I do not know how long its been happening, I just bought an outfit from the wshop and pieces of it have gone missing. I know I bought all pieces. I am trying to keep up with this to make sure nothing else is missing. So far it is just clothes.
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Old 07-04-2008, 12:03 AM   #2
Kelsko
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Default Re: does anyone else have a problem with stuff dissapearing from their doc?

That's really odd. Does it happen when you're online?
Or does it happen when you go offline, and you come back on and see they are gone?
If it happens when you're offline, I would change your password if I were you, because there is a small chance somebody could know it and could be swiping your stuff!

But it could just be a technical glitch and in that case I would e-mail ganz and notify them.
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Old 07-04-2008, 12:06 AM   #3
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Default Re: does anyone else have a problem with stuff dissapearing from their doc?

That has happened to me before, I hope it's just a glitch. Hope you get your items back
You could always contact Ganz, too
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Old 07-04-2008, 12:15 AM   #4
pmb33
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Default Re: does anyone else have a problem with stuff dissapearing from their doc?

I did just change my password just in case. I really would not have notice, if I had not go to send it to someone and not have all the pieces. I am watching now to make sure.
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Old 07-04-2008, 12:38 AM   #5
wifan
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Default Re: does anyone else have a problem with stuff dissapearing from their doc?

It might be a glitch.
Old 07-04-2008, 09:33 AM   #6
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Default Re: does anyone else have a problem with stuff dissapearing from their doc?

I had some of my daughters items go missing from her dock. A few days before her blender had gotten stuck so I filled out the stuck item form and when they fixed the stuck item her other 3 items went missing. So when I called ganz they told me that they would not replace the items and that webkinz is an as is site and that they can not help it if the items went missing when they were fixing the account. So after speaking with 3 people and having to throw a major fit about it they finally sent my daughter money to replace the items. Hope this helps. I would call them and just keep throwing a fit about it and they should fix it.
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