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Old 01-18-2009, 08:19 PM   #1
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Justmedee is an unknown quantity at this point

Default Unanswered: Dock won't load... too many items?

I hope someone can help me! My son's account has soooo many items in his dock, I think it's coming close to 180 or so, and now it won't load up. My account has about 75 items, and it loads up with no problems. I've left my son's account for over 15 minutes to see if it would eventually load, but it never does - it just stays on the "Getting items from storage" screen and it continues to unload box after box, after box!! But nothing else happens... it just keeps going. I've logged in and out so many times that my fingers are starting to cramp

My son like the games the most, so when he gets prizes, food, PSIs, or ANYTHING, he just lets them sit there. Even superbeds... I keep thinking that I should kinzpost some of that stuff over to my account, but now I can't get into his dock! (Plus, that would be stealing! From my own son. hehe! I'm kidding btw, I wouldn't do that!)

Thanks for any help you can give me in getting this thing to load!
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Old 01-18-2009, 08:24 PM   #2
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Default Re: Dock won't load... too many items?

There are a number of things you can do. Also, the number of items is not the problem. I have over 200 and not a problem.

Here are some ideas...
#1- Clear your cache! There is a great guide about this in the forum.
#2- Contact Ganz. Usually this works and they get can get things to load.
#3- Open up the Wshop- Whenever you go to the Wshop, it usually loads.
#4- Log out in and out a few times. Reloading the page sometimes helps.

That's all I could think of. I hope I could help!
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Old 01-18-2009, 08:27 PM   #3
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Default Re: Dock won't load... too many items?

I have over 300 items, and I don't have problems but:

Try clearing cache
Try over and over again until it loads
Contact Ganz customer service if it never opens
Try in a few days, when the servers arn't over loading, and when your computer is working faster
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Old 01-18-2009, 08:30 PM   #4
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Default Re: Dock won't load... too many items?

I don't know why it won't work for him... I have like 300 items in the dock and it works fine... Umm.... Try to contact Ganz maybe.... or if you finnaly get it to load you might want to slim the items down a bit.... but that is strange, considering that mine works fine......
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Old 01-18-2009, 08:33 PM   #5
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Justmedee is an unknown quantity at this point

Default Re: Dock won't load... too many items?

I COMPLETELY forgot about clearing my cache! I've done it before, but it's been a long time now... I'll bet that works!

I've logged in and out so many times, it's ridiculous... But good idea

The w-shop & kinzpost both come up with the same result as trying to get items from storage.

I just emailed ganz a minute ago...

THANK YOU so much for your ideas, and reminding me about clearing my cache... sure hope it works!

---------- Justmedee added 0 Minutes and 45 Seconds later ----------

Thanks everyone! Going to clear my cache right now.... can't believe I didn't think of it

Last edited by Justmedee; 01-18-2009 at 08:33 PM.. Reason: Automerged Doublepost
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Old 01-18-2009, 08:35 PM   #6
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Default Re: Dock won't load... too many items?

I have over 780 items in my dock and it loads without a problem on my desktop, but it won't load on my laptop...

clearing your cache should help
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Old 01-18-2009, 08:36 PM   #7
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Default Re: Dock won't load... too many items?

If that works, make sure to just have your son put bunches of items in rooms.. That way you can practice decorating and [possibly] help WW load for you faster!
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Old 01-18-2009, 08:38 PM   #8
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Default Re: Dock won't load... too many items?

my mom's does the same thing and it does it on whatever computer you are on.. so i think just some accounts are having this issue
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Old 01-18-2009, 08:43 PM   #9
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Default Re: Dock won't load... too many items?

DARN! Clearing my cache didn't work. It's odd that my account is working with no problems at all. I just can't get into my son's dock - it's making me crazy! If I somehow get in, I'm going to pile everything into some spare rooms... although if everyone seems to be having no problem with over 300 items (and 780! holy cow!) then I guess that's not the real reason that I'm having problems. I guess I just have to wait until Ganz gets back to me... wonder how long that'll take.

Thanks for the suggestions everyone!

(there's one more thing I guess I could do... try it on our desktop computer instead of my laptop)
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Old 01-18-2009, 08:57 PM   #10
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Default Re: Dock won't load... too many items?

I'm glad to find out that there is basically no limit to the number of items you can have in your dock. I was beginning to wonder how many more items I could have there.
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