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Old 01-06-2011, 08:42 AM   #1
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Default Unanswered: Dock

Is anyone else having trouble with their dock and other graphics?

Ever since Wednesday's down time, after I reorder my dock and click on an item in it, I get dock items suspending in air all over the screen. I tried selling produce today and had to literally chase my carrots around the screen to click on them!

Yesterday I tried to do the sorter job and when I tried to put numbers in the boxes, I got boxes skipped over. It was if the program treated them as already full or didn't recognize them as boxes.

I've cleaned my caches on both computers. I had hoped that today's maintenance was to address the problem. But no luck on either count.
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Old 01-06-2011, 08:53 AM   #2
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Default Re: Dock

I haven't been, but I've heard of other people having this problem. Catching carrots, eh ? When I was in the Kinzville Academy and doing my Dreativity class, my dock flickered, loaded, and the screen froze. I don't know if this counts, but for a whle I could NOT load my dock AT ALL!!! It frustrated me so much because it would say "Getting Items from Storage" and the screen would freeze every single time. I waited twenty-four hours and then my dock finally loaded! I then bought a bunch of storage for my 365 items! Try waiting for a day or two- best thing to do in a situation is to stay calm and (well, what I say is the most important) be patient.

Hope this helps!
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Old 01-06-2011, 09:01 AM   #3
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Default Re: Dock

I am getting the same thing with my docks. About the fifth item in is suspended above the dock. My pets are making a statement and it is not going away. Lots of odd things are happening. I did not have time to try clearing my cache or use any other fixing methods though.
Electrabuzz1 is offline Female
Old 01-06-2011, 04:22 PM   #4
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Default Re: Dock

I have this problem when I use Chrome. If I use Firefox or IE, I don't have the problem. Try switching browsers until Ganz figures out the problem.
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Old 01-06-2011, 05:33 PM   #5
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danusia is on a distinguished road

Default Re: Dock

Thanks. It does work with Internet Explorer. That's the good news. The bad news is I can't do the Sorter job on either Chrome or IE. It hasn't loaded on IE for months so I always had to switch to Chrome to do that job. Now when I try it on Chrome I end up with boxes the program won't let me fill and numbers going all over the place!

Next month it will be 3 years that I have played webkinz every single day. Never missed a day. And now it's just not fun anymore. It's too much effort to find the right browser depending on what I want to do. I want to play Hamsters? Have to be in IE. Want to do an Intelligence class or a Quick Draw? Have to be in Chrome. And now I can't do Kinzpost Sorter at all.

All Ganz ever suggests is cleaning the cache and updating. I am very very strict about doing that stuff routinely so Ganz ends up being no help at all. They just make matters worse with their updating, seemingly without testing on all browsers first.

If they want me to use a particular browser because they do their testing on it, I wish they would just tell me what that browser is and I'll try it. But right now, I'm at the end of my rope. I'm frustrated beyond anything I've ever felt with them--and that includes the months I spent waiting 5 minutes between screens and random logouts.

And I'm sorry I've taken so much time complaining about it. I can't get them to understand my frustration so I'm taking it out on you guys. Sorry!!
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Old 01-06-2011, 05:44 PM   #6
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Default Re: Dock

This happened once, but we have 5 accts across servers & zones.
I use ie, Chrome, Firefox & Safari - all have been having problems
Firefox will not recognize the Today's activities most of the time
(the Things to Do & ads work, but no hand over the rest of the page).
The latter 3 browsers often hang. ie is best, but has reloaded a few times
saying wk is causing computer problems.

This started (freezing excessively more) 2 days ago, but MUCH worse today, and the ie message just started today.
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