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Old 11-20-2009, 08:27 AM   #1
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Question Unanswered: do they do anything when you complain about this to ganz cs??????

my series 1 trading cards have not unlocked one prize, let alone the grand prize and ive opened boxes of them................... i know many of you have the same problem and i am wondering if it is worth calling them to complain.............. do they do anything for those of you who have called them?????????? i just dont want an argument............... this is soooooooo a rip off. but i dont want to waste my time if they say they cant do anyting.......... has anyone actually gotten prizes with the rght cards after you called?????????????

thank you.................
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Old 11-20-2009, 09:11 AM   #2
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Default Re: do they do anything when you complain about this to ganz cs??????

OMG Basmat that is terrible!! I just can't imagine that you don't have some kind of glitch going on? I assume you got the album from the wshop. I would definately call them. In my opinion you have nothing to loose. Are you getting any type of prizes when you enter the codes??
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Old 11-20-2009, 10:04 PM   #3
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Default Re: do they do anything when you complain about this to ganz cs??????

I'm sorry to hear about that. Calling CS might help, just to make sure that it is not a glitch messing up your grand prize. Other than that, I'm not sure how much they will do for you. They are reluctant to replace (or repair) virtual items, but they do try to help you. I think the best thing you can do is treat them with integrity and respect (as you should treat everyone in life), and that's the best way to get a positive outcome when dealing with anyone in customer service. (I used to work in the field....I would bend over backwards for my nice customers, and well, I'll just say the meanie customers weren't my favorites!)

Best of luck to you, I hope you can get something worked out with it!
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Old 11-21-2009, 03:06 AM   #4
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Default Re: do they do anything when you complain about this to ganz cs??????

It's not how many packs or boxes you bought that counts, it's whether your series is complete. You must be missing a card? check your binder. Whenever my set has been complete, the prize has been unlocked.
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Old 11-21-2009, 07:36 AM   #5
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Default Re: do they do anything when you complain about this to ganz cs??????

well, what im saying is that i have 12 cards to complete the set but each section needs one or two cards ( one needs five) and for the last year ive been buying packs here and there totalling BOXES of them................... yet i never even get one card closer to unlocking ANY prize. it stays at 12 cards........................... yet i do get the code prizes so i know the codes work....................................... i was wondering if any one had this problem and if a call helped or if they just said 'sorry, we cant do anything'................. because i think that is what i heard they say , but i did rememebr someone saying magically when they called someting was unlocked.................... but i cnat remember.

thank youf or your replies. any one else have this problem or called about it??????????
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Old 11-21-2009, 04:04 PM   #6
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Default Re: do they do anything when you complain about this to ganz cs??????

View Post Originally Posted by BASMAT
well, what im saying is that i have 12 cards to complete the set but each section needs one or two cards ( one needs five) and for the last year ive been buying packs here and there totalling BOXES of them................... yet i never even get one card closer to unlocking ANY prize. it stays at 12 cards........................... yet i do get the code prizes so i know the codes work....................................... i was wondering if any one had this problem and if a call helped or if they just said 'sorry, we cant do anything'................. because i think that is what i heard they say , but i did rememebr someone saying magically when they called someting was unlocked.................... but i cnat remember.

thank youf or your replies. any one else have this problem or called about it??????????
Yes if each section still is missing one card or more, you don't get the prize. It doesn't really matter (except to your wallet) how many packs you've bought. You need to make a complete virtual set, or you won't get the prize. And if you phone Ganz and complain, they won't award your prize because your series is incomplete.

The virtual cards are awarded randomly, so it's just a matter of chance. Some get their prize faster than others and it sounds like you've been very unlucky.

There is no point contacting Ganz about this until you have a full set. It's not a glitch either, it's just a random game.
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Old 11-21-2009, 05:13 PM   #7
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Default Re: do they do anything when you complain about this to ganz cs??????

I know someone has reported problems with the virtual cards in the glitch report. Everytime some people enter in a virtual card deck they get the exact same cards in the album, making it impossible to complete a set. You might want to start taking pictures of what vitual cards are awarded and see if this is happening to you.

I still have a section to complete in my TC1 album but I did manage to get the car. This was quite a long time ago and maybe before the duplication problem.
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Old 11-24-2009, 04:45 AM   #8
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Default Re: do they do anything when you complain about this to ganz cs??????

thank you for your responces............... its really frustrating when you spend almost 200 bucks and you get nowhere, not even one card ........................ it just seems to say its 'random' is a cop out for them to get away with lousy programming. its a good idea to take screenshots of my albums but you know what, there is so much that i have to keep on my toes with in ww anymore, that im wasting my time 'verifying what i know is true' and not playing and having fun. this is not what i want to do with a hobby like this................ it should not be this way. seems more and more i have to document my daily play time, and thats not play time anymore, thats work..........................

but that is a good idea, i never thought of taking screen shots........... thabnk you marnabear!!!!!!!!! and thank you webberlily for explaining what yu did, i sort of thought it was a waste of time to call about it since its not really a glitch, its bad programming.
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Old 11-24-2009, 06:16 PM   #9
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Default Re: do they do anything when you complain about this to ganz cs??????

key largo has been keeping up with that glitch. every time you open multiple packs you just get the same thing over and over. it happened to me too and i have stopped until they fix it. it is a great money waster as it is now. i don't know if they will do anything to help about all the repeat packs.
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