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Old 12-01-2010, 02:58 PM   #1
NancyPants13
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Default Answered: Do I HAVE to have my secret code if I contact Ganz

Hello!

I posted a thread a few days ago about the fact that I can't get into my Christmas Themed room. It loads half way and then sticks for a few minutes then a box comes up saying "we are having trouble loading a required file, please try again" I've tried for DAYS now. I went to fill out the form on their customer service page but I couldn't complete it because I didn't have my secret code I have looked and looked for it an can't find it....I know I didn't throw it out!

Anywho, if I call the number will they be able to help me if I don't have the code?? I want to be able to get into that room again!

Thanks!
Nangy is offline Female
Best Answer - Posted by WI 50ish
Hi Nangy,

If you are an adult:
Telephone Ganz because this situation can be remedied over the telephone.

NO you do NOT have to have your secret code, you do not even have to give them your password, however, it does make things go quicker and easier. They can access your account with a chosen password. The employees at Ganz will ask you if it is okay to empty and place in your dock - the contents of the room that is not loading. When that is completed you may start fresh and place your items back in.
If you are not an adult, please have your guardian follow the above suggestion.

This exact situation happened to me and it was a very painless and simple process AND I ended up decorating a much more eye pleasing room
GOOD LUCK Nangy
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Old 12-01-2010, 03:18 PM   #2
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Default Re: Do I HAVE to have my secret code if I contact Ganz

I've called Ganz for a variety of troubles, and they usually did not ask for a pet code. It depends what you want them to do... They always asked me for my WW id, obviously, and also my first name (the one that's on all your adoption certificates in your account).

You have to be 18 or older (if younger, get your parents to place the call, or at least to be nearby, to give their consent for Ganz to speak to you). Please do not give out your age here though.

Good luck!
Webberlily is offline Female
Old 12-01-2010, 03:20 PM   #3
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Default Re: Do I HAVE to have my secret code if I contact Ganz

Hi Nangy,

If you are an adult:
Telephone Ganz because this situation can be remedied over the telephone.

NO you do NOT have to have your secret code, you do not even have to give them your password, however, it does make things go quicker and easier. They can access your account with a chosen password. The employees at Ganz will ask you if it is okay to empty and place in your dock - the contents of the room that is not loading. When that is completed you may start fresh and place your items back in.
If you are not an adult, please have your guardian follow the above suggestion.

This exact situation happened to me and it was a very painless and simple process AND I ended up decorating a much more eye pleasing room
GOOD LUCK Nangy
WI 50ish is offline Female
Old 12-01-2010, 03:24 PM   #4
NancyPants13
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Default Re: Do I HAVE to have my secret code if I contact Ganz

Thank you both very much for your help! I wish I could mark both as best answers! I am off to call! Thanks again sooooo much!
Nangy is offline Female
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