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Old 07-11-2009, 02:24 PM   #1
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Default Unanswered: Disappearing Charms

I have collected most of the Fairy Falls charms, but when the new one Magic Mire came out they all have seemed to have vanished, along with the new charms that I bought at the E -Store.

Has anybody else had this problem?
There is no way for me to talk with Ganz.

IF anybody has any ideas let me know.
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Old 07-11-2009, 02:29 PM   #2
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Default Re: Disappearing Charms

Try clearing your cache or logging out. Restart your computer. A lot of people have reported having the glitch after the magic mires came out. It should be fixed next update. You can email ganz at
support@webkinz.com
or call them at
1-866-webkinz
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Old 07-11-2009, 03:08 PM   #3
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Default Re: Disappearing Charms

Ganz has changed their policy and is no longer responding to emails.. that is posted in a sticky at the top of this forum.. so unfortuantely, you have only the option of calling them 1-866-932-5469 ... but they are always very nice.. so give them a call if you are still having this problem on Monday..
Good Luck!

Last edited by Butterflies; 07-11-2009 at 03:10 PM..
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Old 07-11-2009, 03:09 PM   #4
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Default Re: Disappearing Charms

Hmm.. that's strange. I've heard about this a few times,
a few people have been experiecing the same problem since
the magic mire appeared. I would assume that it is just another glitch.
Hopefully it will be fixed the next time WW is updated.

As for fixing the problem, I would try clearing your cache and restarting
your internet browser. If the problem still persists, you should try contacting
Ganz. I'm sure they will be able to help you.

Good luck.

- Midnights Bliss
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