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Old 05-15-2011, 05:45 PM   #1
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Default Unanswered: Didn't get POTM gift

I adopted 2 gray owls at the same time, but only got one POTM gift bag. Any ideas on what I should do, or am I going to have to contact Ganz.

Any ideas are appreciated! Thanks.


UPDATE: Check post 4 for what happened to me with this issue.

Last edited by momofthree; 05-20-2011 at 01:54 PM.. Reason: Spoke to Ganz, wanted to give update.
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Old 05-15-2011, 05:57 PM   #2
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Default Re: Didn't get POTM gift

I just did a little quick check (a simple one, so I could have easily missed something!), but I couldn't find any info on someone with the same issue. It could be that Ganz has a rule of only one POTM bag per account per month, but I doubt it. It's more likely that it's an error or an oversight. I would definitely contact Ganz on this one, if only for your piece of mind!
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Old 05-15-2011, 05:58 PM   #3
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Default Re: Didn't get POTM gift

I would contact Ganz.
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Good luck!
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Old 05-20-2011, 01:53 PM   #4
Never Grow Up!
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Default Re: Didn't get POTM gift

I am beginning to get very disappointed with Ganz. I called them today about this issue, and after getting very frustrated and much discussion, they agreed to award my account a random pet of the month item.

Buyer beware!!!! Also as a warning, she told me that this was my fault because I adopted the owls one right after the other. To that I said, "Then why is there a button there that says 'Adopt another pet'?" Then she started to tell me that this was also my fault because I had more than 100 items in my dock. Yes, that's right. 100. Not 1000, but 100. I don't know of ANYONE who has been a member since 2007 that has less than 100 items in their dock.

To resolve the issue she gave me a POTM item, but it was a duplicate!!! So maybe I'm over reacting, but this is not the first time I have had issues with Ganz about pet adoptions. The last time was my DDs account. It's really hard to explain to a 10 year old that, "Sorry honey, but Ganz is stingy with their pixels!!!" Very unfortunate. Again... Buyer Beware!

Last edited by momofthree; 05-20-2011 at 01:56 PM.. Reason: Correct spelling mistakes.
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Old 05-20-2011, 02:25 PM   #5
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Default Re: Didn't get POTM gift

I do not understand this at all. A Webkinz Contact Team Member said this? That is very disturbing that the person said that it was all your fault... I also know absolutely no one (Including Myself) that does not have more that 100 items in their dock if they have been a member since 2007. I am so sorry this happened to you, and I hope your 10 year old understands that Webkinz is having problems .
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Old 05-22-2011, 09:31 AM   #6
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Default Re: Didn't get POTM gift

I am so sorry that you had all that hassle to get a duplicate pet of the month item. I hope that in the future you have great luck.
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Old 05-22-2011, 10:15 AM   #7
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Default Re: Didn't get POTM gift

View Post Originally Posted by momofthree
I am beginning to get very disappointed with Ganz. I called them today about this issue, and after getting very frustrated and much discussion, they agreed to award my account a random pet of the month item.

Buyer beware!!!! Also as a warning, she told me that this was my fault because I adopted the owls one right after the other. To that I said, "Then why is there a button there that says 'Adopt another pet'?" Then she started to tell me that this was also my fault because I had more than 100 items in my dock. Yes, that's right. 100. Not 1000, but 100. I don't know of ANYONE who has been a member since 2007 that has less than 100 items in their dock.

To resolve the issue she gave me a POTM item, but it was a duplicate!!! So maybe I'm over reacting, but this is not the first time I have had issues with Ganz about pet adoptions. The last time was my DDs account. It's really hard to explain to a 10 year old that, "Sorry honey, but Ganz is stingy with their pixels!!!" Very unfortunate. Again... Buyer Beware!
Sorry to hear it didn't end right. You should have been awarded another gift not just a POTM item. Why should it matter if you adopt it right after the other? I would call again and talk to someone else and explain what happened. Hopefully you will talk to someone nice. Ganz needs to fix their glitches before adding all this new stuff!
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Old 05-22-2011, 11:14 AM   #8
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Default Re: Didn't get POTM gift

View Post Originally Posted by momofthree
I am beginning to get very disappointed with Ganz. I called them today about this issue, and after getting very frustrated and much discussion, they agreed to award my account a random pet of the month item.

Buyer beware!!!! Also as a warning, she told me that this was my fault because I adopted the owls one right after the other. To that I said, "Then why is there a button there that says 'Adopt another pet'?" Then she started to tell me that this was also my fault because I had more than 100 items in my dock. Yes, that's right. 100. Not 1000, but 100. I don't know of ANYONE who has been a member since 2007 that has less than 100 items in their dock.

To resolve the issue she gave me a POTM item, but it was a duplicate!!! So maybe I'm over reacting, but this is not the first time I have had issues with Ganz about pet adoptions. The last time was my DDs account. It's really hard to explain to a 10 year old that, "Sorry honey, but Ganz is stingy with their pixels!!!" Very unfortunate. Again... Buyer Beware!
Sorry to hear that. I hope you get your POTM loot bag when you call them in the morning tomorrow. I would say to them I adopted two grey owl pets today and I only received one POTM loot bag even though I adopted two of the webkinz grey owl pets.
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Old 05-22-2011, 01:18 PM   #9
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Default Re: Didn't get POTM gift

That was kinda mean of Ganz. They just can't except that they were wrong.
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