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Old 01-14-2008, 05:39 PM   #1
oot! SUMMER!!!!
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gotchagood5 knows the waygotchagood5 knows the way

Question Unanswered: Did'nt get my Fairy Fountain

Hi fellow Webbies...when I first bought charms I was able to get 22 right away. I entered my first 8 and was able to access all the forest charms to collect for the bonuses...I also received my virtual charm holder.....then a day or two later when I logged in my access was gone....but my charms were still showing...I then entered my next 8 charms and instead of receiving my Fairy fountain, all that happened was my forest charm area was activated again and I got another virtual charm holder...(probably should have waited until the glitch was fixed but did'nt). Anyway, I emailed GANZ and asked them to correct my account but I never did get a response. Any suggestions? I really would like my Fairy Fountain...
Also just recently when I adopted my 17th pet (I have 20 adopted but 43 all together) I did'nt get a prize or coin when I opened the second present for additional adoptions...I used the FAQ link on the webkinz site where they tell you that you get a response in 24 hours and it said check my dock, but still nothing....Not that I am going to stop playing my Webkinz but I really would like my items.....Thanks for any suggestions....
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Old 01-14-2008, 05:59 PM   #2
sporty4144
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Default Re: Did'nt get my Fairy Fountain

I feel so bad!
I know WW has had alot of down time and glitches especially with the charms.
Theres really not much you can do besides try to contact them. I'm sorry
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Old 01-14-2008, 07:48 PM   #3
bffrule
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Default Re: Did'nt get my Fairy Fountain

i don't know you need to contact webkinz anout that
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Old 01-14-2008, 08:17 PM   #4
oot! SUMMER!!!!
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Default Re: Did'nt get my Fairy Fountain

Thanks, I will try to contact Ganz again. Cute bunny 2cool!
gotchagood5 is offline Female
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