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Old 05-07-2010, 01:42 PM   #1
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Default Answered: Didn't get my deluxe E-store points or monthly gift on family membership. Why?

I have a deluxe family membership in Webkinz and I didn't get my gift for this month or my e-store points. Neither did my sister that shares it wirh me. My deluxe membership has not expired because I can still do the deluxe things like extra job, extra rare items at Curio Shop, deluxe events, extra classes ect. Anyone know why this happened and know how to fix it??

P.S. I posted this before but I am a new member and I clicked the thing that said "Mark Best Answer" and my question is _not_ answered so I posted agian.
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Best Answer - Posted by DragonsFly
That shouldn't be it because other Family Deluxe members got their points and boxes. Also they took away any NEW family deluxe but anyone who already had it is good until it is time to renew. Below is the contact info from the wiki.





If you have a problem with your Webkinz account and you need to contact Ganz:
Telephone: 1-866-WEBKINZ * 1-866-932-5469
Make sure you're spelling Webkinz with a "Z" and not an "S". If you use a "7" at the end instead of a "9" you'll get an odd phone message about directory assistance.
To contact Ganz via telephone, you must be over the age of 18.
OR
Use the Customer Service area on the Webkinz site.
If you do not have a specific question you can fill out a form called, 'Our question does not appear above' located under the 'Comments and Suggestions' link on the Customer Service page.
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Old 05-07-2010, 01:45 PM   #2
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Default Re: Didn't get my deluxe E-store points or monthly gift on family membership. Why?

You said before that this is NOT the month you are up for renewal. If it was not getting a box and points would make sense. Since it isn't I don't know why you wouldn't have gotten them. I would suggest calling Ganz. I did get mine this month and as far as I know others got theirs...
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Old 05-07-2010, 01:48 PM   #3
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Default Re: Didn't get my deluxe E-store points or monthly gift on family membership. Why?

Is there a number to call Ganz?

I heard that they took away family deluxe. I have it. Could that be why?
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Old 05-07-2010, 01:53 PM   #4
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Default Re: Didn't get my deluxe E-store points or monthly gift on family membership. Why?

That shouldn't be it because other Family Deluxe members got their points and boxes. Also they took away any NEW family deluxe but anyone who already had it is good until it is time to renew. Below is the contact info from the wiki.





If you have a problem with your Webkinz account and you need to contact Ganz:
Telephone: 1-866-WEBKINZ * 1-866-932-5469
Make sure you're spelling Webkinz with a "Z" and not an "S". If you use a "7" at the end instead of a "9" you'll get an odd phone message about directory assistance.
To contact Ganz via telephone, you must be over the age of 18.
OR
Use the Customer Service area on the Webkinz site.
If you do not have a specific question you can fill out a form called, 'Our question does not appear above' located under the 'Comments and Suggestions' link on the Customer Service page.
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Old 05-07-2010, 05:27 PM   #5
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Default Re: Didn't get my deluxe E-store points or monthly gift on family membership. Why?

Has it been a year since you got the membership? If you bought it last May then you got 12 months of gifts and 12 months of estore points. So now you just have a few more days until it all expires. No matter when you buy it you only get 12 gifts. Hope this helps.
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Old 05-07-2010, 05:33 PM   #6
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Default Re: Didn't get my deluxe E-store points or monthly gift on family membership. Why?

View Post Originally Posted by Crazy4Jesus
Is there a number to call Ganz?

I heard that they took away family deluxe. I have it. Could that be why?


The number is 1-866-GANZ
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Old 05-08-2010, 12:21 PM   #7
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Default Re: Didn't get my deluxe E-store points or monthly gift on family membership. Why?

I called that number and they answered and asked for someone over 18 so I am going to have my mom call as soon as possible

Hopefully I will get my stuff

Last edited by Crazy4Jesus; 05-08-2010 at 12:21 PM..
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