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Old 07-16-2010, 09:45 PM   #1
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Default Unanswered: Didn't get my adoption present items

Today, I adopted my Pretty Panda. I got the present, but when I dragged it to my room, it opened, but nothing showed up! The box that shows what items you got was blank where the items are supposed to be. I x'd out, and nothing was there. What can I do to get the items?
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Old 07-16-2010, 09:50 PM   #2
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Default Re: Didn't get my adoption present items

That happens to me too. The items should be in your dock.
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Old 07-16-2010, 09:53 PM   #3
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Wink Re: Didn't get my adoption present items

Do the usual clear cache, I know you mentioned you already did the log-off and back on thing. If that still doesn't help, then call Ganz on Monday 1-866-932-5469. The same happened to me when I adopted my Signature Fox, and they were extremely helpful. They could see that there was an error code on my account or something and replaced the missing item.
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Old 07-16-2010, 10:08 PM   #4
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Default Re: Didn't get my adoption present items

View Post Originally Posted by flutterby7
Do the usual clear cache, I know you mentioned you already did the log-off and back on thing. If that still doesn't help, then call Ganz on Monday 1-866-932-5469. The same happened to me when I adopted my Signature Fox, and they were extremely helpful. They could see that there was an error code on my account or something and replaced the missing item.

Flutterby - great answer! I had the the same thing happen to me.



xDNetalya I am sorry this happened to you. I am sure you will get it all worked out. Congratulations on your new pet!

Last edited by CREDD; 07-16-2010 at 10:13 PM..
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Old 07-16-2010, 10:24 PM   #5
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Default Re: Didn't get my adoption present items

Maybe try logging back into WW after waiting a bit
I think they should be there
If not, contact Ganz and tell them what happened
You can also try the basics, like re-booting your computer, clearing your cache, ect.

Hope you get your items!
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Old 07-16-2010, 11:09 PM   #6
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Default Re: Didn't get my adoption present items

Don't worry. Your items are still there. Sometimes when you open your adoption gifts, nothing shows up. All you have to do is log out then back. It makes it look like you didn't get your items. Just because it didn't show up, doesn't mean its not there. Your items should be in your dock. Since you have the pretty panda, you are going to also have the clothing box to open, so that is what you'll find in your dock.
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Old 07-16-2010, 11:15 PM   #7
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Default Re: Didn't get my adoption present items

I have had that happen to me the last few adoptions and I just have to look in my dock to see what I got. Just look in your dock and you will find your adoption gift. I guess this is a glitch that should be reported to Ganz, though, because it has been happening for several days.
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Old 07-16-2010, 11:17 PM   #8
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Default Re: Didn't get my adoption present items

I also adopted my Pretty Panda today and had the blank gift screen. However, when I checked my dock I noticed that the balloon, food, a rainy day window, and the clothing box were there. If you checked your dock and your items aren't there I would do as the others have suggested and call Ganz. I'm sure they can get it sorted out for you. Best of luck and congrats on your new pet!
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