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Old 11-17-2008, 05:13 PM   #1
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Default Unanswered: Did something really dumb! How to get acct info again

Okay - this is what I get for playing online in the middle of the night! LOL!

A couple weeks ago, I set up a new Asian account to see what it would be like.
I used one of our unused tags to do so.

Here is the dumb part - I did not write down my password.
I haven't been able to log back in, and am wondering if I didn't use the account
name I THOUGHT I was typing in when I set it up!
(I type about 120 wpm, so sometimes, it backfires on me!)

I tried using the customer service to get my account info again, and it is telling
me that the info doesn't match! I have a couple diff emails, so tried it with both,
but nothing - still telling me it doesn't match. *sigh*

Is this a "call Ganz and beg" issue?

I plead insanity...
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Old 11-17-2008, 05:16 PM   #2
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Default Re: Did something really dumb! How to get acct info again

Aww man. I thought you could just use your email and code to get that info? Well I guess if that doesn't work, give them a call. I always get a reply within 24 hours. Sorry that happened. Good luck!!!
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Old 11-17-2008, 05:17 PM   #3
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Default Re: Did something really dumb! How to get acct info again

Let's follow that up - I got in to at least send the request!

Here is what I did wrong (other than not writing it down to begin with) -

when they were asking for the birthday, I was using DD/MM/YY, like is standard
in the USA. But then, upon closer reading, it was actually asking for MM/DD/YY.
So, I fixed that, and the auto-email response came up!
Hopefully, I'll find out what I did!
ROFL!!

I feel like such a doofus today! Color me embarrassed....
(trying to work on my online store, help my daughter with her report,
and do WW - not a good combo!)

Note - not sure how long that email will take to GET here - still nothing received....

Last edited by KittyFanatic; 11-17-2008 at 05:27 PM..
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Old 11-17-2008, 05:26 PM   #4
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Default Re: Did something really dumb! How to get acct info again

^^Lol.

Do you still have this code with you? All you have to do is go to the log in page and click 'Forgot my Password'. Then enter your code
If not.. then yeah.. give Ganz a ring
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Old 11-17-2008, 06:06 PM   #5
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Default Re: Did something really dumb! How to get acct info again

I agree with the above post, when one of my GD "friends" got into her account and started spending all her money and sending herself gifts I went in and changed her password. All I needed was the account name hit change password and one of her animals tags to change it. I hope this helps you out.
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