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Old 03-02-2012, 12:44 AM   #11
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Default Re: Did Not Receive March 1 and March 2 Lorax Gift Box

View Post Originally Posted by Pegelsy
I have 5 accounts and only one got the gifts. What do I do?
Hi Pegelsy, thank you for letting me know. At least I'm not the only one.

I phoned 1-866-932-5469 and they took care of it for me on Wednesday when everyone was reporting the first prize not received. I think it was posted that that was the number Ganz gave out about the issue.

That's what I'm going to do tomorrow regarding the subsequent 2 gifts I didn't receive. I hope that helps you! They will put it right in your dock for all of your accounts.



View Post Originally Posted by WeBkiNZ & Me
Not me and me sis

We really want the mustache xD

I phoned 1-866-932-5469 and they took care of it for me on Wednesday when everyone was reporting the first prize not received - you don't have to be without your mustache much longer.

I don't know if you have to be 18 or older to call this number, it's the one they tweeted out so I don't know if you need an adult or not to take care of this.


Now I hope they will take care of the next two prizes I didn't receive.
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Old 03-02-2012, 01:29 AM   #12
marnabear
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Default Re: Did Not Receive March 1 and March 2 Lorax Gift Box

I missed a March 2 one on one account because I had trouble logging in and retried. I missed the first one on about 10 accounts and had to send them an email beccause there were so many. This is one of them and I will call when they open and have them give me the two missing boxes on the one accounts.
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Old 03-02-2012, 06:39 AM   #13
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Default Re: Did Not Receive March 1 and March 2 Lorax Gift Box

I'm in Canada and I haven't received any of the Lorax boxes
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Old 03-02-2012, 09:12 AM   #14
criagirl
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Default Re: Did Not Receive March 1 and March 2 Lorax Gift Box

View Post Originally Posted by kimberchevy
I'm in Canada and I haven't received any of the Lorax boxes
I'm pretty darn sure that Canadians ARE supposed to get the boxes, so you should call them.
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Old 03-02-2012, 10:58 AM   #15
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Default Re: Did Not Receive March 1 and March 2 Lorax Gift Box

Didn't get 1 or 2...but I got 3 today. I'll have to contact them
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Old 03-02-2012, 11:02 AM   #16
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Default Re: Did Not Receive March 1 and March 2 Lorax Gift Box

i haven't had any problems
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Old 03-02-2012, 01:28 PM   #17
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Default Re: Did Not Receive March 1 and March 2 Lorax Gift Box

I did not receive mine today either, does seem like quite a rare case. Guess a phone call to Ganz for me
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Old 03-02-2012, 04:30 PM   #18
CatMotherHorseLover
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Default Re: Did Not Receive March 1 and March 2 Lorax Gift Box

ACK! I didn't get my Feb. 29th gift. I did get March 1st and 2nd though. I tried to call them multiple times today, but the line was always busy. I wonder if I have the right number??? Is this the Ganz help line number?: 1-866-932-5469. I have a looong list of stuff I need fixed: I didn't get my valentines gift, 2009 summer sensation gift (I know it's a little late, I hope they will give it to me though),Feb 29th gift, and the 2 AP lorax videos don't work!

ok, from reading the posts above^ I know I have the right number, but whenever I call, the phone goes beep.beep.beep.....on and on. When I called them afew months ago, that didn't happen.

Last edited by horsejumper; 03-02-2012 at 04:30 PM..
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Old 03-02-2012, 07:24 PM   #19
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Default Re: Did Not Receive March 1 and March 2 Lorax Gift Box

i didnt get the second or third box on one of my accounts, but on my other accounts are all there
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Old 03-03-2012, 07:33 PM   #20
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Default Re: Did Not Receive March 1 and March 2 Lorax Gift Box

2 of my 4 accounts did not receive any of the Lorax gift boxes, and they also didn't receive the March Deluxe gift box. That makes me mad because I paid money for the Deluxe gift boxes. I too don't like having to phone Ganz.
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