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Old 12-01-2011, 12:27 PM   #1
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Default Answered: Deluxe problem

My mom, little brother and i are deluxe and we started on december 9th 2010 and when we logged in ths morning we didnt have a box, weve been getting these boxxes all year and now nothing we didnt get our estore points either, whats going on ???????? Help!!
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Best Answer - Posted by Ritzcracker
That's because you got December's gift last year when you subscribed to Deluxe. You got 12 total; you don't get another one on the first day of the month deluxe expires. If you want to continue getting them, renew your Deluxe when yours expires and you'll get December's deluxe box and e-store points.
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Old 12-01-2011, 12:29 PM   #2
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Default Re: Deluxe problem

That's because you got December's gift last year when you subscribed to Deluxe. You got 12 total; you don't get another one on the first day of the month deluxe expires. If you want to continue getting them, renew your Deluxe when yours expires and you'll get December's deluxe box and e-store points.
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Old 12-01-2011, 04:49 PM   #3
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Default Re: Deluxe problem

Hi there! Unfortunately, until you renew your Deluxe, you won't be able to get a gift box. You already got your twelve boxes for the yearly membership (December, January, February, March, April, May, June, July, August, September, October, November), so you will not get one this month. However, if you renew your membership during this month, you can get the gift box.
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Old 12-01-2011, 05:57 PM   #4
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Default Re: Deluxe problem

That happened to me a while ago when my Deluxe ended in the middle of the month. The others are correct... if you renew your Deluxe within this month, you will get your deluxe box and all will be well again.
Good luck.
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