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Old 09-01-2011, 12:17 PM   #1
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Question Unanswered: Deluxe prize box

I did not recieve my deluxe prize box for September, or my bonus e-store money. I know others have gotten it because I have seen pets wearing their deluxe gifts in the trading room. Has anyone else not recieved theirs?

Last edited by smb890; 09-01-2011 at 12:18 PM.. Reason: typo
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Old 09-01-2011, 12:29 PM   #2
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Default Re: Deluxe prize box

I'm sorry to hear that. May I ask, what deluxe membership plan you have and when it expires?
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Old 09-01-2011, 12:31 PM   #3
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Default Re: Deluxe prize box

If you have not received it, you may want to call Ganz, to let them know. Sometimes it takes a while to get, later in the day.
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Old 09-01-2011, 01:46 PM   #4
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Default Re: Deluxe prize box

thanks, It isn't expired b/c I can still play the deluxe activities in the daily activity page.... I have always recieved it in the morning. I sent Ganz an e-mail and they replied with an automated email saying I need to call them. I guess if I don't get it by tomorrow, i'll call them...
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Old 09-01-2011, 02:00 PM   #5
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Default Re: Deluxe prize box

If you can still play the activities, it doesn't necessarily mean you will get your Gift Box.

For example, if you took out a one year membership, starting last September, you will have received your 12 Gift Boxes for that year.
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Old 09-01-2011, 02:06 PM   #6
criagirl
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Default Re: Deluxe prize box

I didn't get my box either. My membership was set for automatic renewal and should have renewed ( I got the e-mail saying it would) and everything shows as still being deluxe. this is the second month in a row I haven't gotten my box on the first in the morning...
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Old 09-02-2011, 01:03 PM   #7
ebkinz A.my
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Default Re: Deluxe prize box

This was discussed elsewhere and it was discovered that the auto-renewal causes you to miss a gift box. Ganz needs to fix that, but I don't know when or if they will.
Pretend with me:
When you got the account sometime in the month of September 2010, you received a gift box that month -- box number 1. Each of the following months you also received a gift box (Oct #2, Nov#3, Dec#4, Jan#5, Feb#6 Mar#7, Apr#8, May#9, Jun#10, Jul#11, Aug#12). Somehow, when you auto-renew, it must set it for the first of the next month (Oct) so you would get box #1 in October. It is totally broken!
AKD
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Old 09-02-2011, 01:31 PM   #8
Make your own LUCK
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Default Re: Deluxe prize box

View Post Originally Posted by smb890
thanks, It isn't expired b/c I can still play the deluxe activities in the daily activity page.... I have always recieved it in the morning. I sent Ganz an e-mail and they replied with an automated email saying I need to call them. I guess if I don't get it by tomorrow, i'll call them...
I didn't get mine in the morning but they were there later in the day.
Did you recheck your dock ?
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