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Old 03-26-2011, 01:44 AM   #1
AveryH5
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Question Answered: deluxe points going to webkinz account

Whenever I signed up for deluxe, I set it up for my estore points to go right to my webkinz account. I didn't know you couldn't get the online only pets that way. Anybody know how to change it back for next month's deposit? Or better yet how to transfer them back?
AveryH5 is offline Female
Best Answer - Posted by Ritzcracker
View Post Originally Posted by lrnpanda
Bad news...I went to the estore to find an answer or a link...and below is what I found.
I'm sorry. Maybe if you call Ganz they will consider doing something for you. If not, make sure you aren't on auto-renew so that you can fix it...

Where do the monthly eStore Points go?
All eStore Points acquired through Deluxe Membership will be delivered to a Ganz eStore Account that purchased the membership by default. If the membership upgrade was a gift and acquired through a code; all eStore Points will be delivered to the specific Ganz eStore Account that redeemed the Membership Code. If you wish to have the Bonus and Monthly eStore Points sent to the Primary Webkinz World Account, you can do so by selecting the Monthly eStore Points option to 'ON' while purchasing a Webkinz World Deluxe Membership or by selecting the checkbox while redeeming the gift Membership Code. Please note: eStore Points deposited directly into a Webkinz eStore Account cannot be undone and that currently the Webkinz eStore offers virtual items only. Pets, Hamsters, T-Shirts, Charms, Figures and Deluxe Memberships are not available for purchase from Webkinz eStore at this time.
This seems to be saying that you can't change the ones that are already on the account, but it does sound like you can redirect future points by changing the account settings.
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Old 03-26-2011, 10:42 AM   #2
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Default Re: deluxe points going to webkinz account

If you give Ganz a call, I am sure they would fix it for you. I don't believe there is anything you can do about it yourself Here is a link incase you need it:

Contact Ganz - Webkinz Insider Wiki

Hope this helps
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Old 03-27-2011, 10:51 PM   #3
T9850
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Default Re: deluxe points going to webkinz account

You of course cannot get pets directly in Webkinz World. That would mean you'd bypass the Adoption Center.
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Old 03-28-2011, 12:03 AM   #4
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Default Re: deluxe points going to webkinz account

View Post Originally Posted by AveryH5
Whenever I signed up for deluxe, I set it up for my estore points to go right to my webkinz account. I didn't know you couldn't get the online only pets that way. Anybody know how to change it back for next month's deposit? Or better yet how to transfer them back?
Bad news...I went to the estore to find an answer or a link...and below is what I found.
I'm sorry. Maybe if you call Ganz they will consider doing something for you. If not, make sure you aren't on auto-renew so that you can fix it...

Where do the monthly eStore Points go?
All eStore Points acquired through Deluxe Membership will be delivered to a Ganz eStore Account that purchased the membership by default. If the membership upgrade was a gift and acquired through a code; all eStore Points will be delivered to the specific Ganz eStore Account that redeemed the Membership Code. If you wish to have the Bonus and Monthly eStore Points sent to the Primary Webkinz World Account, you can do so by selecting the Monthly eStore Points option to 'ON' while purchasing a Webkinz World Deluxe Membership or by selecting the checkbox while redeeming the gift Membership Code. Please note: eStore Points deposited directly into a Webkinz eStore Account cannot be undone and that currently the Webkinz eStore offers virtual items only. Pets, Hamsters, T-Shirts, Charms, Figures and Deluxe Memberships are not available for purchase from Webkinz eStore at this time.
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Old 03-28-2011, 01:00 AM   #5
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Default Re: deluxe points going to webkinz account

View Post Originally Posted by lrnpanda
Bad news...I went to the estore to find an answer or a link...and below is what I found.
I'm sorry. Maybe if you call Ganz they will consider doing something for you. If not, make sure you aren't on auto-renew so that you can fix it...

Where do the monthly eStore Points go?
All eStore Points acquired through Deluxe Membership will be delivered to a Ganz eStore Account that purchased the membership by default. If the membership upgrade was a gift and acquired through a code; all eStore Points will be delivered to the specific Ganz eStore Account that redeemed the Membership Code. If you wish to have the Bonus and Monthly eStore Points sent to the Primary Webkinz World Account, you can do so by selecting the Monthly eStore Points option to 'ON' while purchasing a Webkinz World Deluxe Membership or by selecting the checkbox while redeeming the gift Membership Code. Please note: eStore Points deposited directly into a Webkinz eStore Account cannot be undone and that currently the Webkinz eStore offers virtual items only. Pets, Hamsters, T-Shirts, Charms, Figures and Deluxe Memberships are not available for purchase from Webkinz eStore at this time.
This seems to be saying that you can't change the ones that are already on the account, but it does sound like you can redirect future points by changing the account settings.
Ritzcracker is offline Female
Old 03-29-2011, 06:42 PM   #6
janesosquare
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Default Re: deluxe points going to webkinz account

you can switch up coming months of points to your ganz estore account. i had to call them to get this straightened out as my points were going to an account that was dormant.
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Old 03-30-2011, 06:37 AM   #7
AveryH5
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Default Re: deluxe points going to webkinz account

Thanks I figured there wasn't much I could do about the ones already in there. I will have to call them before April 1st. Thanks for your help guys :-)
AveryH5 is offline Female
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