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Old 05-07-2019, 07:49 PM   #1
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Default Answered: Deluxe membership not showing up

Does anyone know if it takes awhile for a deluxe membership to show up? I just paid for one, it asked me what webkinz account to apply it to and I typed in my account name. My credit card was charged and I got a receipt, but when I logged into my webkinz account it is still not deluxe....

I see Customer Service closes at 6pm, so I guess I have to wait until the morning. Just wondering if anyone had ever had this happen before?
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Best Answer - Posted by luvzfrogs
It should be instant. You can contact Sally Ganz or Betty Butter Ganz on Facebook & they'll respond to your message quicker than email, plus you don't get that usual automated email that you always get.
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Old 05-07-2019, 07:53 PM   #2
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Default Re: Deluxe membership not showing up

Log out of your account, clear cache, look for Webkinz.com on your browser and log in from that
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Old 05-08-2019, 09:59 AM   #3
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Default Re: Deluxe membership not showing up

It should be instant. You can contact Sally Ganz or Betty Butter Ganz on Facebook & they'll respond to your message quicker than email, plus you don't get that usual automated email that you always get.
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Old 05-08-2019, 01:31 PM   #4
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Default Re: Deluxe membership not showing up

Thanks for the responses! I ended up emailing customer service at ganz last night and when I woke up this morning, they had responded that they were sorry for the delay but everything was now fixed. They didn't explain why it happened, I'm just happy I have my deluxe membership renewed
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