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Old 06-02-2011, 06:19 PM   #1
psalm 27:1
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Default Unanswered: Deluxe Gift?

I logged in yesterday, and my Deluxe gift box OR ticket wasn't there! It expired in May, but it renewed itself. Help!
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Old 06-02-2011, 06:23 PM   #2
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Default Re: Deluxe Gift?

You may need to call ganz to find out what happened if it had renewed itself. They can be very helpful.
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Old 06-02-2011, 06:28 PM   #3
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Default Re: Deluxe Gift?

I also did not get my gift, but that is because my Deluxe Membership expired in June. Are you sure it renewed, and are you sure you checked with Ganz that it was renewed? This may be a glitch and you may have to call Ganz. Here is the link to contact Ganz: Contact Ganz
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Old 06-02-2011, 06:29 PM   #4
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Default Re: Deluxe Gift?

View Post Originally Posted by Rainbow Zebra
I also did not get my gift, but that is because my Deluxe Membership expired in June. Are you sure it renewed, and are you sure you checked with Ganz that it was renewed? This may be a glitch and you may have to call Ganz. Here is the link to contact Ganz: Contact Ganz
Here is another link about contacting Ganz.
--->Contact Ganz - Webkinz Insider Wiki
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Old 06-02-2011, 06:37 PM   #5
MorganasMom
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Default Re: Deluxe Gift?

I renewed my membership in April to get the Deluxe dragon + added 3 other accounts. When my membership expired in May I did not get my deluxe gift but all accounts have deluxe. Strange. I was planning to call them about it.
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Old 06-02-2011, 08:46 PM   #6
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Default Re: Deluxe Gift?

You may need to contact Ganz.
I've had that happen to me before, my gift came late.....
But, I waited like 5 days for it to arrive, it may not arrive for you, so I would contact them.
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