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Old 09-01-2009, 08:55 AM   #11
MamaDeeDee
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Default Re: Deluxe everybody is saying that they

On our accounts, One child got the box, but did not open it. My account and the other three kids didn't recieve a box at all yet. I checked everyone's dock and storage - nothing. I am relieved to know I am not the only one as I am sure that means the problem is already in front of someone-hope they have LOTS of coffee and all my best wishes
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Old 09-01-2009, 10:30 AM   #12
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Default Re: Deluxe everybody is saying that they

I didn't get any of my deluxe gifts !!!!! Ganz is driving me nuts. They put such high buying demads on the only store that sold webkinz in my town (making them by their other products that don't sell) and know the store is not going to continue selling webkins and I will have to drive 45 minutes to get them. They need to stop the insanity and stop biting the hands that feed them. Sorry for the rant but I am just tired of their poor customer service.
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Old 09-01-2009, 10:33 AM   #13
Call me Aimee
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Default Re: Deluxe everybody is saying that they

Well i haven't gotten my box ether, sad day
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Old 09-01-2009, 10:41 AM   #14
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Default Re: Deluxe everybody is saying that they

I just called Ganz customer support. They said they are aware of the problem and are working on it. The lady told me that when they get the problem fixed everyone will receive the September gift boxes on their account. So, not to worry, we will get them... just have to patient. I got my boxes on our family account, but they were all August.

At least they are aware of the problem and are already working to fix it.
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